Will “Community Liaison” be Replaced By Robots? 🤔

Job Description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Job Details

• The SOC (Standard Occupational Classification) code is 43-4171.00
• The Mean Annual Wage in the U.S. is $ 29,120.00
• The Mean Hourly Wage is $ 14.00
• Currently, there are 997,770 people on this job

☝️ Information based on the reference occupation “Receptionists and Information Clerks”.

Also Known As…

• Receptionists and Information Clerks
• Unit Assistant
• Senior Receptionist
• Scheduler
• Receptionist
• Office Assistant
• Member Service Representative
• Greeter
• Front Desk Receptionist
• Community Liaison
• Clerk Specialist
• Utility Clerk
• Tourist Information Assistant
• Telephone Quotation Clerk
• Telephone Operator Receptionist
• Telephone Information Clerk
• Telephone Clerk
• Telephone Appointment Clerk
• Telephone Answerer
• Space Scheduler
• Schedule Announcer
• Research Clerk
• Registration Clerk
• Registrar
• Register Clerk
• Referral Coordinator
• Referral and Information Aide
• Receptionist Telephone Operator
• Quoter
• Policyholder Information Clerk
• People Greeter
• Pay Station Attendant
• Patient Registration Representative
• Park Aide
• Outpatient Clerk
• Merchandising Assistant
• Medical Scheduler
• Medical Receptionist
• Medical Office Receptionist
• Legal Receptionist
• Land Leasing Information Clerk
• Land Leasing Examiner
• Information Specialist
• Information Assistant
• In-File Operator
• Hospitality Aide
• Hospital Receptionist
• Guard Entrance Registrar
• Front Desk Officer
• Front Desk Clerk
• Emergency Room Clerk
• Dental Receptionist
• Customer Care Representative (CCR)
• Credit Reporting Clerk
• Clinic Receptionist
• Call Taker
• Call Center Representative
• Call Center Operator
• Call Center Agent
• Automobile Club Information Clerk
• Appointment Setter
• Appointment Scheduler
• Appointment Clerk

Tasks for “Community Liaison”

• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Schedule space or equipment for special programs and prepare lists of participants.
• Enroll individuals to participate in programs and notify them of their acceptance.
• Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
• Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• File and maintain records.
• Schedule appointments and maintain and update appointment calendars.
• Keep a current record of staff members' whereabouts and availability.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Analyze data to determine answers to questions from customers or members of the public.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Receive payment and record receipts for services.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Hear and resolve complaints from customers or the public.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Related Technology & Tools

• Multi-line telephone systems
• Public address PA systems
• Photocopying equipment
• Switchboards
• Filing Cabinets
• Handheld calculators
• Electric typewriters
• Data input scanners
• Credit card processing machines
• Multi-line switchboards
• Laser facsimile machines
• Dictation equipment
• Postage machines
• Personal computers
• Scanners
• Desktop computers

• Electronic calendar management software
• Microsoft Excel
• Intuit QuickBooks
• Corel WordPerfect
• Database software
• Microsoft Office
• Microsoft Outlook
• Automated information system software
• Customer relationship management CRM software
• Bookkeeping software
• Microsoft Office SharePoint Server MOSS
• IBM Notes
• Medical condition coding software
• GE Healthcare Centricity EMR
• Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
• Alpha Software Alpha Five
• Microsoft Publisher
• Appointment scheduling software
• St. Paul Travelers e-CARMA
• McKesson Lytec
• Web browser software
• Electronic health record EHR software
• IBM Check Processing Control System CPSC
• HMS
• Billing software
• Medical procedure coding software
• Desktop publishing software
• Claim processing system software
• Microsoft PowerPoint
• Filing system software
• Email software
• Microsoft Word