Will “Receptionist” be Replaced By Robots? 🤔
96% Chance of Automation
“Receptionist” will almost certainly be replaced by robots.
This job is ranked #628 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Job Details
- The SOC (Standard Occupational Classification) code is 43-4171.00
- The Mean Annual Wage in the U.S. is $ 29,120.00
- The Mean Hourly Wage is $ 14.00
- Currently, there are 997,770 people on this job
☝️ Information based on the reference occupation “Receptionists and Information Clerks”.
Also Known As…
- Receptionists and Information Clerks
- Unit Assistant
- Senior Receptionist
- Scheduler
- Receptionist
- Office Assistant
- Member Service Representative
- Greeter
- Front Desk Receptionist
- Community Liaison
- Clerk Specialist
- Utility Clerk
- Tourist Information Assistant
- Telephone Quotation Clerk
- Telephone Operator Receptionist
- Telephone Information Clerk
- Telephone Clerk
- Telephone Appointment Clerk
- Telephone Answerer
- Space Scheduler
- Schedule Announcer
- Research Clerk
- Registration Clerk
- Registrar
- Register Clerk
- Referral Coordinator
- Referral and Information Aide
- Receptionist Telephone Operator
- Quoter
- Policyholder Information Clerk
- People Greeter
- Pay Station Attendant
- Patient Registration Representative
- Park Aide
- Outpatient Clerk
- Merchandising Assistant
- Medical Scheduler
- Medical Receptionist
- Medical Office Receptionist
- Legal Receptionist
- Land Leasing Information Clerk
- Land Leasing Examiner
- Information Specialist
- Information Assistant
- In-File Operator
- Hospitality Aide
- Hospital Receptionist
- Guard Entrance Registrar
- Front Desk Officer
- Front Desk Clerk
- Emergency Room Clerk
- Dental Receptionist
- Customer Care Representative (CCR)
- Credit Reporting Clerk
- Clinic Receptionist
- Call Taker
- Call Center Representative
- Call Center Operator
- Call Center Agent
- Automobile Club Information Clerk
- Appointment Setter
- Appointment Scheduler
- Appointment Clerk
Tasks for “Receptionist”
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Schedule appointments and maintain and update appointment calendars.
- Schedule space or equipment for special programs and prepare lists of participants.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- File and maintain records.
- Hear and resolve complaints from customers or the public.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Keep a current record of staff members' whereabouts and availability.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Analyze data to determine answers to questions from customers or members of the public.
- Receive payment and record receipts for services.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Related Technology & Tools
- Multi-line switchboards
- Photocopying equipment
- Scanners
- Desktop computers
- Personal computers
- Filing Cabinets
- Laser facsimile machines
- Electric typewriters
- Switchboards
- Dictation equipment
- Postage machines
- Multi-line telephone systems
- Credit card processing machines
- Data input scanners
- Public address PA systems
- Handheld calculators
- St. Paul Travelers e-CARMA
- Database software
- Intuit QuickBooks
- Bookkeeping software
- IBM Notes
- GE Healthcare Centricity EMR
- Desktop publishing software
- Claim processing system software
- Microsoft Office
- Medical condition coding software
- Medical procedure coding software
- IBM Check Processing Control System CPSC
- Automated information system software
- Electronic calendar management software
- Alpha Software Alpha Five
- Microsoft Excel
- Appointment scheduling software
- Email software
- Customer relationship management CRM software
- Microsoft Publisher
- Microsoft Outlook
- HMS
- Filing system software
- Microsoft PowerPoint
- Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
- Microsoft Office SharePoint Server MOSS
- Electronic health record EHR software
- Corel WordPerfect
- McKesson Lytec
- Billing software
- Web browser software
- Microsoft Word