Will “Guest Service Representative” be Replaced By Robots? 🤔
81% Chance of Automation
“Guest Service Representative” will probably be replaced by robots.
This job is ranked #447 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Job Details
- The SOC (Standard Occupational Classification) code is 43-6013.00
- The Mean Annual Wage in the U.S. is $ 35,060.00
- The Mean Hourly Wage is $ 16.00
- Currently, there are 556,820 people on this job
☝️ Information based on the reference occupation “Medical Secretaries”.
Also Known As…
- Medical Secretaries
- Ward Clerk
- Unit Support Representative
- Unit Secretary
- Physician Office Specialist
- Patient Coordinator
- Medical Secretary
- Medical Office Specialist
- Health Unit Coordinator
- Billing Coordinator
- Admissions Coordinator
- Ward Secretary
- Verification Specialist
- Unit Clerk
- Surgery Scheduler
- Scheduler
- Receptionist
- Psychiatric Secretary
- Patient Account Representative
- Medical Terminologist
- Medical Scheduler
- Medical Reimbursement Specialist
- Medical Records Clerk
- Medical Receptionist
- Medical Office Worker
- Medical Office Secretary
- Medical Office Receptionist
- Medical Office Coordinator
- Medical Office Clerk
- Medical Front Desk Specialist
- Medical Billing Specialist
- Medical Billing Coder
- Medical Biller/Coder
- Medical Biller Coder
- Medical Administrative Specialist
- Medical Administrative Assistant
- Insurance Verifier
- Hospital Unit Clerk
- Hospital Secretary
- Hospital Receptionist
- Hospital Admissions Clerk
- Health Information Coder
- Front Office Coordinator
- Front Desk Coordinator
- Dental Secretary
- Dental Receptionist
- Data Transcriber
- Client Service Coordinator
- Certified Professional Coder (CPC)
- Certified Medical Administrative Assistant
- Appointment Scheduler
- Administrative Support Specialist
- Administrative Assistant
Tasks for “Guest Service Representative”
- Answer telephones and direct calls to appropriate staff.
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Arrange hospital admissions for patients.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Complete insurance or other claim forms.
- Maintain medical records, technical library, or correspondence files.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Related Technology & Tools
- Personal computers
- Scanners
- Laptop computers
- Laser facsimile machines
- Laser printers
- Desktop computers
- Switchboards
- Credit card processing machines
- Photocopying equipment
- Multi-line telephone systems
- Dictaphones
- Hospital intercom equipment
- Notebook computers
- Web browser software
- Allscripts Professional PM
- Corel WordPerfect
- Henry Schein Dentrix
- Microsoft Outlook
- IDX Groupcast
- eMDs Medisoft
- Microsoft Access
- MEDITECH software
- Microsoft Excel
- HMS
- Accounts payable software
- NaviMedix NaviNet
- Addressing software
- CPSI CPSI System
- Intuit QuickBooks Point of Sale
- Microsoft Internet Explorer
- Healthcare common procedure coding system HCPCS
- Microsys MicroMD
- Word processing software
- Billing software
- Spreadsheet software
- Wisconsin Physicians Service Insurance CMS Secure Net Access Portal C-SNAP
- Database software
- dBASE Plus
- Microsoft Office
- Desktop publishing software
- Allscripts Payerpath
- Scheduling software
- Medical condition coding software
- Intuit QuickBooks
- McKesson Lytec
- Graphics software
- PracticeWorks Systems Kodak WINOMS CS
- Medical procedure coding software
- Epic Systems
- Amazing Charts
- MEDITECH Medical and Practice Management MPM Suite
- Patterson Dental Supply Patterson EagleSoft
- Accounts receivable software
- Microsoft Publisher
- Microsoft PowerPoint
- MEDENT
- Email software
- Data entry software
- Microsoft Word
- Electronic health record EHR software