Will “Customer Service Representative” be Replaced By Robots? 🤔
73% Chance of Automation
“Customer Service Representative” will maybe be replaced by robots.
This job is ranked #401 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.
Job Details
- The SOC (Standard Occupational Classification) code is 11-3011.00
- The Mean Annual Wage in the U.S. is $ 98,930.00
- The Mean Hourly Wage is $ 47.00
- Currently, there are 266,280 people on this job
☝️ Information based on the reference occupation “Administrative Services Managers”.
Also Known As…
- Administrative Services Managers
- Office Manager
- Director of Operations
- Business Manager
- Business Administrator
- Administrator
- Administrative Specialist
- Administrative Officer
- Administrative Manager
- Administrative Coordinator
- Administrative Assistant
- Unclaimed Property Officer
- Superintendent, Maintenance, Managerial
- Space Officer
- Service Director
- Secretary
- Records Management Director
- Records and Information Manager
- Radiology Administrator
- Property Utilization Manager
- Property Disposal Officer
- Property Disposal Manager
- Practice Manager
- Operations Specialist
- Operations Director
- Operations Coordinator
- Operations Administrator
- Medical Office Manager
- Medical Office Administrator
- Maintenance Superintendent
- Maintenance Manager
- Imaging Services Director
- General Manager
- Facility Coordinator
- Facilities Manager
- Facilities Director
- Facilities Coordinator
- Director of Records Management
- Development Associate
- Dental Office Manager
- Court Administrator
- Church Administrator
- Chief Administrative Officer
- Business Unit Manager
- Business Office Manager
- Business Coordinator
- Buildings And Grounds Manager
- Building Manager
- Assisted Living Administrator
- Assistant Manager
- Administrative Services Manager
- Administrative Services Director
- Administrative Secretary
- Administrative Director
- Administrative Analyst
Tasks for “Customer Service Representative”
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Acquire, distribute and store supplies.
- Dispose of, or oversee the disposal of, surplus or unclaimed property.
- Plan, administer, and control budgets for contracts, equipment, and supplies.
- Manage leasing of facility space.
- Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
- Set goals and deadlines for the department.
- Participate in architectural and engineering planning and design, including space and installation management.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Conduct classes to teach procedures to staff.
- Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
- Hire and terminate clerical and administrative personnel.
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Related Technology & Tools
- Laser facsimile machines
- Notebook computers
- Mobile phones
- Tablet computers
- Multi-line telephone systems
- Desktop computers
- Personal digital assistants PDA
- Laptop computers
- Photocopying equipment
- 10-key calculators
- Personal computers
- Scanners
- Novell GroupWise
- Microsoft Internet Explorer
- IBM Notes
- Adobe Systems Adobe Acrobat
- Autodesk AutoCAD
- Microsoft Visio
- Microsoft Windows XP
- LexisNexis
- Microsoft Excel
- Web browser software
- Adobe Systems Adobe PageMaker
- Intuit QuickBooks
- Sage 300 Construction and Real Estate
- ADP Enterprise HRMS
- Fund accounting software
- Human resource management software HRMS
- SAP
- Microsoft Word
- Email software
- Yardi
- SAP BusinessObjects Crystal Reports
- Oracle PeopleSoft Financials
- Minitab
- Microsoft Project
- SPSS
- Data entry software
- PracticeWorks Systems Kodak WINOMS CS
- Teradata Database
- Blackbaud The Raiser's Edge
- Oracle PeopleSoft
- Delphi Technology
- Oracle Hyperion
- Sage 50 Accounting
- Microsoft Outlook
- Sage MAS 200 ERP
- Microsoft Dynamics GP
- FileMaker Pro
- Microsoft SharePoint
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Office
- Microsoft Access
- SAP Business Objects