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Automation Risk Analysis

Will “Cargo Office Agent” be Automated?

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AI Exposure Risk

49%

“Cargo Office Agent” will probably not be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 49% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“Cargo Office Agent” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Customs Brokers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import and export of goods. Determine and track duties and taxes payable and process payments on behalf of client. Sign documents under a power of attorney. Represent clients in meetings with customs officials and apply for duty refunds and tariff reclassifications. Coordinate transportation and storage of imported goods.

Job Title & Hierarchy Code (SOC) Customs Brokers #13-1041.08
ℹ️

Data is based on the reference occupation: “Customs Brokers”

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Core Skills & Abilities

  • Prepare papers for shippers to appeal duty charges.

  • Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine.

  • Monitor or trace the location of goods.

  • Suggest best methods of packaging or labeling products.

  • Obtain line releases for frequent shippers of low-risk commodities, high-volume entries, or multiple-container loads.

  • Post bonds for the products being imported or assist clients in obtaining bonds.

  • Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.

  • Advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters.

  • Pay, or arrange for payment of, taxes and duties on shipments.

  • Clear goods through customs and to their destinations for clients.

  • Classify goods according to tariff coding system.

  • Insure cargo against loss, damage, or pilferage.

  • Prepare and process import and export documentation according to customs regulations, laws, or procedures.

  • Maintain relationships with customs brokers in other ports to expedite clearing of cargo.

  • Provide advice on transportation options, types of carriers, or shipping routes.

  • Apply for tariff concessions or for duty drawbacks and other refunds.

  • Contract with freight forwarders for destination services.

  • Stay abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.

  • Calculate duty and tariff payments owed on shipments.

  • Arrange for transportation, warehousing, or product distribution of imported or exported products.

  • Inform importers and exporters of steps to reduce duties and taxes.

  • Sign documents on behalf of clients, using powers of attorney.

  • Quote duty and tax rates on goods to be imported, based on federal tariffs and excise taxes.

Technologies & Software

  • Optical character reader OCR software
  • SAP software
  • Claude (Anthropic)
  • Napkin AI
  • Tariff databases
  • Planful AI
  • Parts classification databases
  • ChatGPT (OpenAI)
  • Microsoft PowerPoint
  • Alteryx AI
  • Microsoft Copilot
  • Meta Business AI
  • Perplexity AI
  • Automated commercial environment software ACE
  • Microsoft Access
  • Operating system software
  • Gemini for Workspace
  • Customs records databases
  • Electronic data interchange EDI software
  • Microsoft Outlook
  • Microsoft Excel
  • Materials requirement planning MRP software
  • Microsoft Office software
  • SAP Customs Management
  • Microsoft Word
  • Tableau AI
  • Automated system for customs data ASYCUDA
  • DataRobot
  • Web browser software
  • Laser facsimile machines
  • Tablet computers
  • Multiline telephone systems
  • Computer data input scanners
  • Personal computers
  • Desktop computers