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Automation Risk Analysis

Will “Customs Agent” be Automated?

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AI Exposure Risk

49%

“Customs Agent” will probably not be replaced by AI.

Based on the cognitive demands, communication requirements, and logical reasoning intrinsic to this occupation according to O*NET data, we project a 49% probability of disruption by generative AI and Large Language Models.

Automation & Robot Risk

31%

“Customs Agent” will probably not be replaced by robots.

Evaluating the physical dexterity, repetitive motion tasks, and manual labor associated with this role, our analysis indicates a 31% likelihood of substitution by advanced robotics systems.

Personal & Financial Insights

Every occupation has a unique profile. For Customs Brokers, the Bureau of Labor Statistics and O*NET classify the day-to-day work broadly as: Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import and export of goods. Determine and track duties and taxes payable and process payments on behalf of client. Sign documents under a power of attorney. Represent clients in meetings with customs officials and apply for duty refunds and tariff reclassifications. Coordinate transportation and storage of imported goods.

Job Title & Hierarchy Code (SOC) Customs Brokers #13-1041.08
ℹ️

Data is based on the reference occupation: “Customs Brokers”

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Core Skills & Abilities

  • Inform importers and exporters of steps to reduce duties and taxes.

  • Calculate duty and tariff payments owed on shipments.

  • Classify goods according to tariff coding system.

  • Suggest best methods of packaging or labeling products.

  • Post bonds for the products being imported or assist clients in obtaining bonds.

  • Clear goods through customs and to their destinations for clients.

  • Apply for tariff concessions or for duty drawbacks and other refunds.

  • Sign documents on behalf of clients, using powers of attorney.

  • Contract with freight forwarders for destination services.

  • Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.

  • Advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters.

  • Pay, or arrange for payment of, taxes and duties on shipments.

  • Maintain relationships with customs brokers in other ports to expedite clearing of cargo.

  • Stay abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.

  • Provide advice on transportation options, types of carriers, or shipping routes.

  • Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine.

  • Insure cargo against loss, damage, or pilferage.

  • Quote duty and tax rates on goods to be imported, based on federal tariffs and excise taxes.

  • Monitor or trace the location of goods.

  • Arrange for transportation, warehousing, or product distribution of imported or exported products.

  • Prepare papers for shippers to appeal duty charges.

  • Prepare and process import and export documentation according to customs regulations, laws, or procedures.

  • Obtain line releases for frequent shippers of low-risk commodities, high-volume entries, or multiple-container loads.

Technologies & Software

  • Microsoft PowerPoint
  • Electronic data interchange EDI software
  • Napkin AI
  • SAP Customs Management
  • Tariff databases
  • Materials requirement planning MRP software
  • Microsoft Office software
  • Tableau AI
  • Perplexity AI
  • Microsoft Outlook
  • Microsoft Excel
  • ChatGPT (OpenAI)
  • Microsoft Access
  • DataRobot
  • Microsoft Word
  • Customs records databases
  • Automated commercial environment software ACE
  • Automated system for customs data ASYCUDA
  • Parts classification databases
  • Microsoft Copilot
  • Claude (Anthropic)
  • Optical character reader OCR software
  • Planful AI
  • Operating system software
  • Gemini for Workspace
  • Alteryx AI
  • Web browser software
  • Meta Business AI
  • SAP software
  • Tablet computers
  • Laser facsimile machines
  • Personal computers
  • Desktop computers
  • Computer data input scanners
  • Multiline telephone systems