Will “Computer Help Desk Representative” be Replaced By Robots? 🤔

65% Chance of Automation

“Computer Help Desk Representative” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Computer Help Desk Representative”

Refer major hardware or software problems or defective products to vendors or technicians for service.
Inspect equipment and read order sheets to prepare for delivery to users.
Enter commands and observe system functioning to verify correct operations and detect errors.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Modify and customize commercial programs for internal needs.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Oversee the daily performance of computer systems.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Related Technology & Tools

Multi-line telephone systems
Mainframe computers
Power meters
Screwdrivers
Computer tool kits
Notebook computers
MS-DOS-bootable disks
Desktop computers
Wire crimpers
Reflectometers
Punchdown tools
Network analyzers
Digital tapes
Redundant array of independent disks RAID systems

iPro
Operating system monitoring software
Oracle E-Business Suite Financials
Event log monitor software
Help desk software
JavaScript
SAP Crystal Reports
Oracle JDBC
IBM WebSphere
Puppet
Hypertext markup language HTML
MEDITECH software
Adobe Systems Adobe Creative Cloud
Red Hat WildFly
Microsoft Volume Shadow Copy Service
McAfee
Adobe Systems Adobe Photoshop
Microsoft Visual Basic Scripting Edition VBScript
Microsoft PowerPoint
Lucid IQ
Qlik Tech QlikView
Call center software
Oracle Business Intelligence Enterprise Edition
Microsoft Word
Drupal
Configuration management software
Oracle JD Edwards EnterpriseOne
Information systems integration software
PostgreSQL
Media storage management software
Microsoft SharePoint
Microsoft Exchange Server
Swift
Common business oriented language COBOL
FileMaker Pro
Red Hat Enterprise Linux
Atlassian JIRA
Microsoft ActiveX
Adobe Systems Adobe Distiller
Enterprise JavaBeans
MySQL
Oracle Fusion Applications
IBM Notes
Ubuntu
Epic Systems
C++
Veritas NetBackup
Cisco Systems IOS
Tax software
Symantec pcAnywhere
Microsoft Project
Microsoft Windows
Oracle Java
Microsoft Publisher
Hewlett Packard HP-UX
Microsoft Windows Pre-installation Environment
Teradata Database
C
Apache Maven
Password management software
SAP Business Objects
Adobe Systems Adobe Flash
Citrix
Automated installation software
Apache Tomcat
Advanced business application programming ABAP
Oracle JavaServer Pages JSP
Integrated development environment IDE software
Python
Job control language JCL
Microsoft Visual Basic
Adobe Systems Adobe Acrobat
Apple Final Cut Pro
C#
Symantec Norton Utilities
Microsoft Office
IBM Power Systems software
Desktop partitioning software
Deployment software
Virtual private networking VPN software
LexisNexis
Network directory services software
IBM Cognos Impromptu
Human resource management software HRMS
Mac HelpMate
Relational database management software
MicroStrategy
Remote install server software
Patch management software
Microsoft Visual Studio
Extensible markup language XML
Oracle Solaris
Data entry software
IBM Domino
Adobe Systems Adobe ActionScript
Internet browser software
Nagios
Oracle WebLogic Server
Structured query language SQL
Disaster recovery software
Migration software
Adobe Systems Adobe Dreamweaver
Salesforce software
LAMP Stack
Virus scanning software
CrossTec NetOp Remote Control
ESRI ArcGIS software
Dartware InterMapper
Splunk Enterprise
Remote control software
Personal computer diagnostic software
Microsoft Access
Eclipse IDE
Microsoft Dynamics
Active directory software
SolarWinds
Calendar and scheduling software
KornShell
Transact-SQL
License management software
Blackboard
Apache HTTP Server
Oracle PeopleSoft
Software asset management SAM software
SAP
Wireshark
Microsoft Visio
Defect tracking software
Linux
Adobe Systems Adobe InDesign
PHP: Hypertext Preprocessor
Encryption software
Oracle PL/SQL
Microsoft .NET Framework
Practical extraction and reporting language Perl
Adobe Systems Adobe Illustrator
Sybase
Customer information control system CICS
Element management software
Microsoft Excel
Symantec LiveState
Stac Software ReachOut
NetSuite ERP
Dynamic hypertext markup language DHTML
Microsoft Dynamics GP
Domain name system DNS
Enterprise resource planning ERP software
Symantec
Perforce Helix software
Extensible HyperText Markup Language XHTML
Microsoft PowerShell
Microsoft SQL Server Reporting Services
Microsoft Outlook
Microsoft SQL Server
UNIX