Will “Information Technology Support Specialist (IT Support Specialist)” be Replaced By Robots? 🤔

65% Chance of Automation

“Information Technology Support Specialist (IT Support Specialist)” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Information Technology Support Specialist (IT Support Specialist)”

Oversee the daily performance of computer systems.
Modify and customize commercial programs for internal needs.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Inspect equipment and read order sheets to prepare for delivery to users.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Enter commands and observe system functioning to verify correct operations and detect errors.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.

Related Technology & Tools

Reflectometers
Digital tapes
Multi-line telephone systems
Network analyzers
Redundant array of independent disks RAID systems
Wire crimpers
Computer tool kits
Notebook computers
MS-DOS-bootable disks
Mainframe computers
Punchdown tools
Screwdrivers
Desktop computers
Power meters

Migration software
Microsoft Windows Pre-installation Environment
Microsoft Office
Nagios
Structured query language SQL
Sybase
Microsoft Visual Studio
Microsoft ActiveX
Veritas NetBackup
Perforce Helix software
Common business oriented language COBOL
Adobe Systems Adobe Flash
Red Hat Enterprise Linux
Network directory services software
IBM Notes
Defect tracking software
Ubuntu
C#
Apache Maven
Oracle Business Intelligence Enterprise Edition
C
Personal computer diagnostic software
Apache HTTP Server
Software asset management SAM software
Virus scanning software
Apple Final Cut Pro
Adobe Systems Adobe Photoshop
Information systems integration software
MicroStrategy
C++
Domain name system DNS
IBM Domino
CrossTec NetOp Remote Control
Configuration management software
Event log monitor software
Drupal
NetSuite ERP
Citrix
Oracle JDBC
Microsoft Visual Basic Scripting Edition VBScript
Help desk software
Internet browser software
Swift
Extensible HyperText Markup Language XHTML
McAfee
Automated installation software
Symantec pcAnywhere
Red Hat WildFly
Dynamic hypertext markup language DHTML
Microsoft Volume Shadow Copy Service
SAP Business Objects
Job control language JCL
Hewlett Packard HP-UX
Adobe Systems Adobe ActionScript
SolarWinds
Microsoft Outlook
Symantec
Integrated development environment IDE software
Disaster recovery software
SAP
Hypertext markup language HTML
Microsoft Windows
Splunk Enterprise
Desktop partitioning software
IBM WebSphere
Transact-SQL
Active directory software
Adobe Systems Adobe Dreamweaver
Microsoft Publisher
Symantec Norton Utilities
PHP: Hypertext Preprocessor
MEDITECH software
Microsoft PowerShell
Remote install server software
Microsoft Dynamics
Symantec LiveState
Extensible markup language XML
MySQL
Eclipse IDE
Microsoft Access
Oracle Java
SAP Crystal Reports
Adobe Systems Adobe InDesign
Teradata Database
Oracle PeopleSoft
Linux
FileMaker Pro
Epic Systems
Microsoft SharePoint
Element management software
Password management software
Stac Software ReachOut
LexisNexis
Oracle WebLogic Server
Customer information control system CICS
Oracle E-Business Suite Financials
LAMP Stack
Atlassian JIRA
Enterprise JavaBeans
Microsoft Project
Qlik Tech QlikView
Oracle JavaServer Pages JSP
UNIX
Call center software
Calendar and scheduling software
Wireshark
Salesforce software
Adobe Systems Adobe Creative Cloud
KornShell
PostgreSQL
Tax software
Microsoft Visio
Oracle JD Edwards EnterpriseOne
Lucid IQ
Python
Microsoft SQL Server Reporting Services
Adobe Systems Adobe Illustrator
Microsoft SQL Server
Mac HelpMate
Microsoft Dynamics GP
Microsoft Excel
Microsoft Visual Basic
Microsoft Exchange Server
Microsoft Word
Relational database management software
Blackboard
JavaScript
Practical extraction and reporting language Perl
Microsoft .NET Framework
Puppet
IBM Power Systems software
Microsoft PowerPoint
Oracle Fusion Applications
Virtual private networking VPN software
Data entry software
Oracle Solaris
Operating system monitoring software
Patch management software
Dartware InterMapper
Cisco Systems IOS
Advanced business application programming ABAP
Adobe Systems Adobe Distiller
Oracle PL/SQL
Apache Tomcat
Deployment software
iPro
Enterprise resource planning ERP software
Media storage management software
Human resource management software HRMS
License management software
IBM Cognos Impromptu
ESRI ArcGIS software
Encryption software
Remote control software
Adobe Systems Adobe Acrobat