Will “End-User Support Specialist” be Replaced By Robots? 🤔

65% Chance of Automation

“End-User Support Specialist” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “End-User Support Specialist”

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Inspect equipment and read order sheets to prepare for delivery to users.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Modify and customize commercial programs for internal needs.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Develop training materials and procedures, or train users in the proper use of hardware or software.

Related Technology & Tools

Wire crimpers
Reflectometers
Mainframe computers
Digital tapes
Redundant array of independent disks RAID systems
Computer tool kits
Multi-line telephone systems
Screwdrivers
MS-DOS-bootable disks
Desktop computers
Network analyzers
Notebook computers
Power meters
Punchdown tools

Extensible HyperText Markup Language XHTML
Adobe Systems Adobe Flash
C
Epic Systems
Defect tracking software
Remote control software
Microsoft Outlook
C#
Software asset management SAM software
LexisNexis
Data entry software
Adobe Systems Adobe InDesign
MicroStrategy
Microsoft SQL Server
IBM WebSphere
Sybase
Microsoft Excel
Linux
Oracle PeopleSoft
Oracle WebLogic Server
ESRI ArcGIS software
Tax software
IBM Notes
Dynamic hypertext markup language DHTML
Blackboard
Microsoft Dynamics
PostgreSQL
Desktop partitioning software
Configuration management software
Transact-SQL
Qlik Tech QlikView
License management software
Symantec LiveState
Microsoft SharePoint
Ubuntu
Practical extraction and reporting language Perl
Personal computer diagnostic software
Microsoft SQL Server Reporting Services
Microsoft Visual Basic
Hewlett Packard HP-UX
Microsoft Windows Pre-installation Environment
Citrix
Microsoft Visual Studio
Microsoft Project
Migration software
Patch management software
Oracle Business Intelligence Enterprise Edition
MEDITECH software
Adobe Systems Adobe Creative Cloud
Disaster recovery software
Hypertext markup language HTML
Human resource management software HRMS
Red Hat Enterprise Linux
UNIX
Swift
Adobe Systems Adobe Dreamweaver
Microsoft .NET Framework
Common business oriented language COBOL
Automated installation software
Microsoft Dynamics GP
Job control language JCL
Password management software
Domain name system DNS
Symantec pcAnywhere
FileMaker Pro
Microsoft Exchange Server
JavaScript
Event log monitor software
Oracle Fusion Applications
SolarWinds
Microsoft PowerShell
Apache Maven
Virus scanning software
Teradata Database
Remote install server software
Help desk software
Perforce Helix software
Microsoft PowerPoint
LAMP Stack
Oracle Java
KornShell
Veritas NetBackup
McAfee
Enterprise JavaBeans
Apple Final Cut Pro
IBM Cognos Impromptu
Microsoft Publisher
Apache HTTP Server
Information systems integration software
Microsoft Visual Basic Scripting Edition VBScript
Cisco Systems IOS
Oracle E-Business Suite Financials
Enterprise resource planning ERP software
Dartware InterMapper
C++
SAP Business Objects
Adobe Systems Adobe Illustrator
Microsoft Word
IBM Power Systems software
CrossTec NetOp Remote Control
Call center software
Oracle PL/SQL
Microsoft Windows
Integrated development environment IDE software
Encryption software
Apache Tomcat
Extensible markup language XML
Puppet
Splunk Enterprise
Lucid IQ
MySQL
Adobe Systems Adobe ActionScript
Microsoft Access
Internet browser software
Symantec
Operating system monitoring software
Relational database management software
Advanced business application programming ABAP
IBM Domino
Microsoft Volume Shadow Copy Service
Atlassian JIRA
Nagios
Adobe Systems Adobe Acrobat
Network directory services software
Element management software
Oracle Solaris
Microsoft Office
Mac HelpMate
Calendar and scheduling software
Red Hat WildFly
Salesforce software
iPro
PHP: Hypertext Preprocessor
Drupal
Adobe Systems Adobe Photoshop
NetSuite ERP
SAP
Media storage management software
Eclipse IDE
Symantec Norton Utilities
Stac Software ReachOut
Customer information control system CICS
Virtual private networking VPN software
Deployment software
Oracle JDBC
Oracle JavaServer Pages JSP
Active directory software
Microsoft ActiveX
Wireshark
SAP Crystal Reports
Python
Adobe Systems Adobe Distiller
Microsoft Visio
Structured query language SQL
Oracle JD Edwards EnterpriseOne