Will “Helpdesk Analyst” be Replaced By Robots? 🤔

65% Chance of Automation

“Helpdesk Analyst” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Helpdesk Analyst”

Modify and customize commercial programs for internal needs.
Inspect equipment and read order sheets to prepare for delivery to users.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Enter commands and observe system functioning to verify correct operations and detect errors.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Oversee the daily performance of computer systems.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Related Technology & Tools

Screwdrivers
Mainframe computers
Digital tapes
Computer tool kits
Power meters
Punchdown tools
MS-DOS-bootable disks
Desktop computers
Reflectometers
Network analyzers
Multi-line telephone systems
Wire crimpers
Redundant array of independent disks RAID systems
Notebook computers

Veritas NetBackup
LAMP Stack
Defect tracking software
Microsoft Windows
iPro
Microsoft Dynamics GP
Drupal
Ubuntu
Software asset management SAM software
Hewlett Packard HP-UX
Microsoft Outlook
Human resource management software HRMS
MySQL
Apache Tomcat
Apache HTTP Server
Virus scanning software
Automated installation software
IBM WebSphere
Personal computer diagnostic software
Symantec
Virtual private networking VPN software
PHP: Hypertext Preprocessor
IBM Power Systems software
Structured query language SQL
IBM Notes
Oracle WebLogic Server
Microsoft Excel
Configuration management software
Red Hat WildFly
Nagios
Microsoft Project
CrossTec NetOp Remote Control
Network directory services software
Apache Maven
Mac HelpMate
Adobe Systems Adobe Illustrator
Adobe Systems Adobe Acrobat
Extensible HyperText Markup Language XHTML
Python
Element management software
McAfee
Swift
Password management software
Microsoft Windows Pre-installation Environment
Microsoft Word
Oracle Fusion Applications
Microsoft .NET Framework
Symantec Norton Utilities
SAP Business Objects
Microsoft Exchange Server
SAP Crystal Reports
Adobe Systems Adobe Distiller
Practical extraction and reporting language Perl
Data entry software
Adobe Systems Adobe ActionScript
Active directory software
Tax software
Call center software
Enterprise JavaBeans
IBM Domino
Microsoft Volume Shadow Copy Service
Epic Systems
Sybase
Apple Final Cut Pro
Domain name system DNS
Oracle PL/SQL
Dynamic hypertext markup language DHTML
Microsoft Visual Basic
License management software
Oracle Java
Microsoft SQL Server Reporting Services
Qlik Tech QlikView
Adobe Systems Adobe Creative Cloud
Oracle Solaris
Atlassian JIRA
Cisco Systems IOS
Microsoft Publisher
Calendar and scheduling software
Disaster recovery software
Microsoft Office
Microsoft PowerPoint
C
Oracle E-Business Suite Financials
Eclipse IDE
UNIX
MicroStrategy
Desktop partitioning software
KornShell
Transact-SQL
ESRI ArcGIS software
Lucid IQ
Operating system monitoring software
Red Hat Enterprise Linux
Perforce Helix software
Advanced business application programming ABAP
Splunk Enterprise
Oracle JD Edwards EnterpriseOne
Puppet
Help desk software
Job control language JCL
Blackboard
Microsoft ActiveX
Oracle Business Intelligence Enterprise Edition
Microsoft Visual Studio
Encryption software
Microsoft PowerShell
Stac Software ReachOut
LexisNexis
Oracle PeopleSoft
Symantec pcAnywhere
Internet browser software
PostgreSQL
Extensible markup language XML
Common business oriented language COBOL
Dartware InterMapper
Oracle JavaServer Pages JSP
Wireshark
JavaScript
Media storage management software
Adobe Systems Adobe InDesign
Adobe Systems Adobe Photoshop
Citrix
NetSuite ERP
Information systems integration software
Symantec LiveState
Remote control software
SAP
Microsoft Visual Basic Scripting Edition VBScript
Salesforce software
C#
Adobe Systems Adobe Flash
Microsoft Visio
MEDITECH software
C++
Remote install server software
IBM Cognos Impromptu
Relational database management software
Enterprise resource planning ERP software
Oracle JDBC
Patch management software
SolarWinds
Linux
Migration software
Adobe Systems Adobe Dreamweaver
Integrated development environment IDE software
FileMaker Pro
Microsoft Access
Deployment software
Hypertext markup language HTML
Microsoft SQL Server
Event log monitor software
Customer information control system CICS
Teradata Database
Microsoft SharePoint
Microsoft Dynamics