Will “Helpdesk Analyst” be Replaced By Robots? 🤔
65% Chance of Automation
“Helpdesk Analyst” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Information Technology Specialist
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Helpdesk Analyst”
- Inspect equipment and read order sheets to prepare for delivery to users.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Modify and customize commercial programs for internal needs.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Related Technology & Tools
- Desktop computers
- Computer tool kits
- Notebook computers
- Digital tapes
- Multi-line telephone systems
- Mainframe computers
- Reflectometers
- Redundant array of independent disks RAID systems
- Wire crimpers
- MS-DOS-bootable disks
- Punchdown tools
- Power meters
- Screwdrivers
- Network analyzers
- Microsoft Access
- Customer information control system CICS
- NetSuite ERP
- Virtual private networking VPN software
- Help desk software
- IBM WebSphere
- Lucid IQ
- Puppet
- Oracle JD Edwards EnterpriseOne
- Adobe Systems Adobe Acrobat
- IBM Power Systems software
- Blackboard
- PostgreSQL
- LexisNexis
- Oracle E-Business Suite Financials
- Extensible markup language XML
- Dynamic hypertext markup language DHTML
- Personal computer diagnostic software
- Swift
- C#
- Symantec LiveState
- Adobe Systems Adobe Dreamweaver
- Virus scanning software
- Epic Systems
- SAP
- MySQL
- Common business oriented language COBOL
- Drupal
- SAP Business Objects
- Oracle PeopleSoft
- Call center software
- IBM Notes
- Nagios
- Automated installation software
- Event log monitor software
- Symantec
- Tax software
- SolarWinds
- Extensible HyperText Markup Language XHTML
- Operating system monitoring software
- License management software
- Relational database management software
- Microsoft Excel
- UNIX
- Element management software
- Apache Maven
- Cisco Systems IOS
- Salesforce software
- PHP: Hypertext Preprocessor
- Microsoft Dynamics
- Password management software
- C++
- C
- Dartware InterMapper
- Integrated development environment IDE software
- Oracle JDBC
- Apache Tomcat
- Encryption software
- IBM Cognos Impromptu
- Configuration management software
- Information systems integration software
- Microsoft Windows Pre-installation Environment
- Internet browser software
- Enterprise resource planning ERP software
- Citrix
- KornShell
- Hypertext markup language HTML
- Structured query language SQL
- Microsoft Publisher
- iPro
- Microsoft .NET Framework
- Oracle Java
- Mac HelpMate
- Microsoft Office
- Microsoft PowerPoint
- Network directory services software
- Apple Final Cut Pro
- Adobe Systems Adobe Photoshop
- Software asset management SAM software
- Oracle WebLogic Server
- Microsoft Exchange Server
- Oracle JavaServer Pages JSP
- Adobe Systems Adobe InDesign
- Microsoft SQL Server Reporting Services
- Oracle Business Intelligence Enterprise Edition
- Microsoft Visio
- Adobe Systems Adobe Distiller
- Eclipse IDE
- Ubuntu
- MicroStrategy
- Veritas NetBackup
- IBM Domino
- Perforce Helix software
- Human resource management software HRMS
- SAP Crystal Reports
- JavaScript
- Linux
- Red Hat WildFly
- Oracle PL/SQL
- Adobe Systems Adobe ActionScript
- FileMaker Pro
- Symantec pcAnywhere
- Symantec Norton Utilities
- Calendar and scheduling software
- Active directory software
- LAMP Stack
- Advanced business application programming ABAP
- Job control language JCL
- CrossTec NetOp Remote Control
- Microsoft Visual Basic
- Microsoft Visual Studio
- Data entry software
- Remote install server software
- Defect tracking software
- Microsoft Project
- Patch management software
- Microsoft Dynamics GP
- Transact-SQL
- Stac Software ReachOut
- Red Hat Enterprise Linux
- Hewlett Packard HP-UX
- Enterprise JavaBeans
- Oracle Fusion Applications
- Deployment software
- Migration software
- Qlik Tech QlikView
- Adobe Systems Adobe Illustrator
- Adobe Systems Adobe Creative Cloud
- Desktop partitioning software
- Splunk Enterprise
- Microsoft Visual Basic Scripting Edition VBScript
- Microsoft Outlook
- Practical extraction and reporting language Perl
- Microsoft Volume Shadow Copy Service
- Microsoft SQL Server
- Atlassian JIRA
- Remote control software
- Media storage management software
- Microsoft Word
- Oracle Solaris
- ESRI ArcGIS software
- Microsoft ActiveX
- Python
- Disaster recovery software
- Microsoft Windows
- Sybase
- Apache HTTP Server
- Domain name system DNS
- McAfee
- Microsoft PowerShell
- MEDITECH software
- Microsoft SharePoint
- Wireshark
- Teradata Database
- Adobe Systems Adobe Flash