Will “Helpdesk Analyst” be Replaced By Robots? 🤔
65% Chance of Automation
“Helpdesk Analyst” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Information Technology Specialist
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Helpdesk Analyst”
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Modify and customize commercial programs for internal needs.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Oversee the daily performance of computer systems.
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