Will “Customer Support Information Technology Specialist” be Replaced By Robots? 🤔
65% Chance of Automation
“Customer Support Information Technology Specialist” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Helpdesk Analyst
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Customer Support Information Technology Specialist”
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Modify and customize commercial programs for internal needs.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Related Technology & Tools
- Network analyzers
- Digital tapes
- Reflectometers
- Notebook computers
- Power meters
- Computer tool kits
- Punchdown tools
- MS-DOS-bootable disks
- Mainframe computers
- Screwdrivers
- Redundant array of independent disks RAID systems
- Multi-line telephone systems
- Wire crimpers
- Desktop computers
- Oracle Java
- License management software
- Information systems integration software
- Oracle JDBC
- Symantec LiveState
- Hypertext markup language HTML
- Microsoft SQL Server
- Oracle Business Intelligence Enterprise Edition
- Microsoft Visio
- Hewlett Packard HP-UX
- Sybase
- Mac HelpMate
- FileMaker Pro
- Password management software
- Adobe Systems Adobe Photoshop
- Microsoft Dynamics GP
- Operating system monitoring software
- Microsoft Word
- C
- Enterprise JavaBeans
- SAP Business Objects
- Element management software
- Microsoft Project
- iPro
- Practical extraction and reporting language Perl
- Blackboard
- SAP
- Apache Tomcat
- Qlik Tech QlikView
- Oracle Solaris
- Atlassian JIRA
- Microsoft Visual Basic
- Tax software
- Personal computer diagnostic software
- Calendar and scheduling software
- Automated installation software
- Human resource management software HRMS
- UNIX
- Microsoft .NET Framework
- Adobe Systems Adobe Dreamweaver
- Microsoft PowerPoint
- Adobe Systems Adobe Creative Cloud
- Virtual private networking VPN software
- C++
- Veritas NetBackup
- IBM Power Systems software
- Internet browser software
- Oracle JavaServer Pages JSP
- Microsoft ActiveX
- Adobe Systems Adobe Flash
- C#
- Apache Maven
- Microsoft Windows
- Microsoft SharePoint
- Software asset management SAM software
- Python
- IBM Domino
- Wireshark
- Data entry software
- Oracle WebLogic Server
- Adobe Systems Adobe Distiller
- Oracle JD Edwards EnterpriseOne
- Configuration management software
- Help desk software
- Customer information control system CICS
- Microsoft Publisher
- MySQL
- McAfee
- Patch management software
- ESRI ArcGIS software
- Microsoft Volume Shadow Copy Service
- MicroStrategy
- Oracle E-Business Suite Financials
- Nagios
- Oracle PeopleSoft
- Salesforce software
- Stac Software ReachOut
- Ubuntu
- Domain name system DNS
- Adobe Systems Adobe InDesign
- Common business oriented language COBOL
- Microsoft Access
- Apple Final Cut Pro
- JavaScript
- Epic Systems
- Microsoft Visual Basic Scripting Edition VBScript
- Adobe Systems Adobe Illustrator
- Oracle Fusion Applications
- Disaster recovery software
- Microsoft PowerShell
- Lucid IQ
- Symantec pcAnywhere
- Migration software
- Event log monitor software
- PostgreSQL
- Citrix
- NetSuite ERP
- LexisNexis
- Extensible markup language XML
- Teradata Database
- Defect tracking software
- IBM Cognos Impromptu
- Apache HTTP Server
- Adobe Systems Adobe Acrobat
- Job control language JCL
- Dartware InterMapper
- IBM WebSphere
- Eclipse IDE
- Active directory software
- Remote install server software
- Symantec Norton Utilities
- Puppet
- Network directory services software
- Swift
- Structured query language SQL
- Cisco Systems IOS
- SAP Crystal Reports
- LAMP Stack
- Dynamic hypertext markup language DHTML
- Advanced business application programming ABAP
- Oracle PL/SQL
- Splunk Enterprise
- Drupal
- Microsoft Office
- Enterprise resource planning ERP software
- Remote control software
- Extensible HyperText Markup Language XHTML
- PHP: Hypertext Preprocessor
- Relational database management software
- Microsoft Dynamics
- Microsoft Visual Studio
- Deployment software
- Integrated development environment IDE software
- KornShell
- Microsoft Outlook
- Desktop partitioning software
- Red Hat WildFly
- Microsoft Excel
- Media storage management software
- Encryption software
- CrossTec NetOp Remote Control
- Microsoft SQL Server Reporting Services
- Microsoft Exchange Server
- Red Hat Enterprise Linux
- Adobe Systems Adobe ActionScript
- SolarWinds
- Microsoft Windows Pre-installation Environment
- Call center software
- Transact-SQL
- Perforce Helix software
- Symantec
- IBM Notes
- Linux
- MEDITECH software
- Virus scanning software