Will “Customer Support Information Technology Specialist” be Replaced By Robots? 🤔
65% Chance of Automation
“Customer Support Information Technology Specialist” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Helpdesk Analyst
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Customer Support Information Technology Specialist”
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Modify and customize commercial programs for internal needs.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Oversee the daily performance of computer systems.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
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- Punchdown tools
- Notebook computers
- Digital tapes
- Mainframe computers
- MS-DOS-bootable disks
- Network analyzers
- Computer tool kits
- Power meters
- Wire crimpers
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- SAP
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- Help desk software
- Enterprise resource planning ERP software
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- Microsoft Office
- Practical extraction and reporting language Perl
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- Eclipse IDE
- Ubuntu
- Python
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- Microsoft Project
- JavaScript
- Oracle Solaris
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- Microsoft ActiveX
- Information systems integration software
- Software asset management SAM software
- Microsoft SQL Server Reporting Services
- Stac Software ReachOut
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- Adobe Systems Adobe Acrobat
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- Puppet
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- SolarWinds
- Enterprise JavaBeans
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- Microsoft Outlook
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- KornShell
- Microsoft Excel
- Swift
- Microsoft Visual Basic
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- Nagios
- UNIX
- Virus scanning software
- LAMP Stack
- Remote install server software
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- Microsoft Word
- Citrix
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- Microsoft Visual Basic Scripting Edition VBScript
- Microsoft PowerShell
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- Drupal
- Migration software
- Veritas NetBackup
- Red Hat Enterprise Linux
- Microsoft PowerPoint
- C#
- Adobe Systems Adobe Flash
- Microsoft .NET Framework
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- MEDITECH software
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- C
- Configuration management software
- Mac HelpMate
- Extensible HyperText Markup Language XHTML
- Microsoft Windows
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- Dynamic hypertext markup language DHTML
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- Structured query language SQL
- Advanced business application programming ABAP
- IBM WebSphere
- C++
- MySQL
- Sybase
- Microsoft Visio
- Encryption software
- Transact-SQL
- SAP Business Objects
- Oracle Java
- Adobe Systems Adobe ActionScript
- Operating system monitoring software
- Red Hat WildFly
- iPro
- Domain name system DNS
- Desktop partitioning software
- Microsoft Windows Pre-installation Environment
- Wireshark
- Adobe Systems Adobe Photoshop
- Personal computer diagnostic software
- Apple Final Cut Pro
- Dartware InterMapper
- PHP: Hypertext Preprocessor
- Active directory software
- Linux
- Adobe Systems Adobe Dreamweaver
- Relational database management software
- Microsoft Dynamics GP
- Job control language JCL
- Microsoft Publisher
- Virtual private networking VPN software
- Human resource management software HRMS
- IBM Domino
- Apache HTTP Server
- Cisco Systems IOS
- Splunk Enterprise
- Data entry software
- Teradata Database
- Event log monitor software
- Internet browser software
- Symantec
- Patch management software
- Apache Tomcat
- Microsoft SQL Server
- License management software
- Microsoft Dynamics
- Integrated development environment IDE software
- Defect tracking software
- Microsoft Visual Studio
- Network directory services software
- Oracle JD Edwards EnterpriseOne
- Adobe Systems Adobe Creative Cloud
- Deployment software
- Element management software
- Hypertext markup language HTML
- Apache Maven
- Blackboard
- Extensible markup language XML
- Salesforce software
- Adobe Systems Adobe InDesign
- SAP Crystal Reports