Will “Computer Support Technician” be Replaced By Robots? 🤔

65% Chance of Automation

“Computer Support Technician” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Computer Support Technician”

Oversee the daily performance of computer systems.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Enter commands and observe system functioning to verify correct operations and detect errors.
Modify and customize commercial programs for internal needs.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Inspect equipment and read order sheets to prepare for delivery to users.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Related Technology & Tools

Screwdrivers
Redundant array of independent disks RAID systems
Wire crimpers
MS-DOS-bootable disks
Power meters
Network analyzers
Digital tapes
Punchdown tools
Desktop computers
Multi-line telephone systems
Computer tool kits
Notebook computers
Mainframe computers
Reflectometers

Adobe Systems Adobe Dreamweaver
Job control language JCL
Sybase
Oracle Java
Adobe Systems Adobe Illustrator
Salesforce software
CrossTec NetOp Remote Control
Dartware InterMapper
Oracle WebLogic Server
MicroStrategy
Human resource management software HRMS
UNIX
Swift
Remote install server software
Structured query language SQL
Red Hat WildFly
Microsoft Windows Pre-installation Environment
Remote control software
Oracle Solaris
Apple Final Cut Pro
C#
Symantec pcAnywhere
Common business oriented language COBOL
Microsoft Visual Studio
Software asset management SAM software
Practical extraction and reporting language Perl
Microsoft Exchange Server
Puppet
Active directory software
Microsoft Dynamics
Microsoft SharePoint
C
iPro
Oracle E-Business Suite Financials
Microsoft Excel
Deployment software
Operating system monitoring software
Apache Tomcat
Splunk Enterprise
Drupal
Adobe Systems Adobe Distiller
Oracle Business Intelligence Enterprise Edition
Lucid IQ
Internet browser software
PHP: Hypertext Preprocessor
Defect tracking software
PostgreSQL
Extensible markup language XML
SolarWinds
Symantec LiveState
Microsoft Publisher
Apache Maven
Microsoft Visual Basic
Advanced business application programming ABAP
Adobe Systems Adobe Creative Cloud
Customer information control system CICS
Media storage management software
Encryption software
IBM Domino
Microsoft Windows
Perforce Helix software
Disaster recovery software
Microsoft Outlook
Hypertext markup language HTML
Automated installation software
Adobe Systems Adobe Flash
Microsoft Volume Shadow Copy Service
Symantec
Tax software
IBM Cognos Impromptu
Adobe Systems Adobe InDesign
Call center software
Red Hat Enterprise Linux
Microsoft .NET Framework
Adobe Systems Adobe ActionScript
JavaScript
Migration software
Transact-SQL
NetSuite ERP
Integrated development environment IDE software
Microsoft PowerShell
LAMP Stack
Event log monitor software
Cisco Systems IOS
Domain name system DNS
Apache HTTP Server
Enterprise JavaBeans
Extensible HyperText Markup Language XHTML
IBM WebSphere
MySQL
Virtual private networking VPN software
Dynamic hypertext markup language DHTML
Network directory services software
Veritas NetBackup
Microsoft SQL Server
Citrix
Oracle Fusion Applications
Mac HelpMate
Oracle JDBC
Relational database management software
Symantec Norton Utilities
Microsoft ActiveX
SAP
Calendar and scheduling software
Microsoft PowerPoint
LexisNexis
Enterprise resource planning ERP software
IBM Notes
Oracle PL/SQL
McAfee
Microsoft Word
Adobe Systems Adobe Photoshop
Stac Software ReachOut
Personal computer diagnostic software
Element management software
C++
Configuration management software
Microsoft SQL Server Reporting Services
Data entry software
Oracle JD Edwards EnterpriseOne
Virus scanning software
Qlik Tech QlikView
Ubuntu
Nagios
Python
License management software
Password management software
Eclipse IDE
SAP Business Objects
Microsoft Access
Blackboard
IBM Power Systems software
Microsoft Visio
Hewlett Packard HP-UX
Epic Systems
SAP Crystal Reports
MEDITECH software
Oracle JavaServer Pages JSP
ESRI ArcGIS software
Microsoft Office
KornShell
Help desk software
Wireshark
Adobe Systems Adobe Acrobat
Patch management software
Information systems integration software
Linux
Atlassian JIRA
Desktop partitioning software
FileMaker Pro
Oracle PeopleSoft
Microsoft Project
Microsoft Visual Basic Scripting Edition VBScript
Teradata Database
Microsoft Dynamics GP