Will “Technical Support Technician” be Replaced By Robots? 🤔

65% Chance of Automation

“Technical Support Technician” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Technical Support Technician”

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Inspect equipment and read order sheets to prepare for delivery to users.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Modify and customize commercial programs for internal needs.
Oversee the daily performance of computer systems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Answer user inquiries regarding computer software or hardware operation to resolve problems.

Related Technology & Tools

Screwdrivers
Digital tapes
Power meters
Computer tool kits
Network analyzers
MS-DOS-bootable disks
Wire crimpers
Redundant array of independent disks RAID systems
Punchdown tools
Reflectometers
Mainframe computers
Multi-line telephone systems
Notebook computers
Desktop computers

Structured query language SQL
KornShell
PHP: Hypertext Preprocessor
Microsoft Excel
Veritas NetBackup
Extensible markup language XML
LAMP Stack
Eclipse IDE
Help desk software
Microsoft PowerShell
Microsoft ActiveX
Red Hat Enterprise Linux
Cisco Systems IOS
Information systems integration software
Migration software
Swift
Personal computer diagnostic software
Citrix
Human resource management software HRMS
IBM WebSphere
Automated installation software
Symantec
Dynamic hypertext markup language DHTML
PostgreSQL
Microsoft Windows
Microsoft Exchange Server
Ubuntu
UNIX
Customer information control system CICS
Microsoft SQL Server
Element management software
Adobe Systems Adobe InDesign
Oracle JD Edwards EnterpriseOne
Microsoft Dynamics
Media storage management software
Enterprise resource planning ERP software
Advanced business application programming ABAP
Stac Software ReachOut
Splunk Enterprise
Extensible HyperText Markup Language XHTML
IBM Power Systems software
FileMaker Pro
Qlik Tech QlikView
Apache Maven
Hypertext markup language HTML
Microsoft Visio
Microsoft Access
LexisNexis
Microsoft PowerPoint
SolarWinds
License management software
Microsoft Outlook
Dartware InterMapper
MEDITECH software
Encryption software
Job control language JCL
Adobe Systems Adobe Distiller
Software asset management SAM software
Oracle PL/SQL
MicroStrategy
Oracle Business Intelligence Enterprise Edition
Epic Systems
Adobe Systems Adobe Creative Cloud
McAfee
Adobe Systems Adobe Dreamweaver
Microsoft Visual Basic
SAP Business Objects
Adobe Systems Adobe Flash
Remote install server software
Remote control software
Oracle Solaris
Apple Final Cut Pro
C
Microsoft Project
Microsoft Office
Microsoft Windows Pre-installation Environment
SAP
Configuration management software
Data entry software
Patch management software
IBM Cognos Impromptu
Drupal
Common business oriented language COBOL
Adobe Systems Adobe Illustrator
SAP Crystal Reports
Tax software
Oracle JavaServer Pages JSP
Salesforce software
Mac HelpMate
Red Hat WildFly
Microsoft Visual Studio
IBM Notes
Domain name system DNS
Virus scanning software
Hewlett Packard HP-UX
Oracle Java
JavaScript
Microsoft Volume Shadow Copy Service
Python
Integrated development environment IDE software
Apache Tomcat
Network directory services software
iPro
Active directory software
Oracle JDBC
Adobe Systems Adobe Acrobat
Call center software
Practical extraction and reporting language Perl
Lucid IQ
Symantec Norton Utilities
Microsoft SharePoint
Linux
Atlassian JIRA
Perforce Helix software
Microsoft Word
Microsoft .NET Framework
Microsoft Dynamics GP
Symantec pcAnywhere
Oracle E-Business Suite Financials
Virtual private networking VPN software
Event log monitor software
MySQL
Password management software
Adobe Systems Adobe ActionScript
Blackboard
Microsoft Visual Basic Scripting Edition VBScript
Oracle Fusion Applications
Internet browser software
ESRI ArcGIS software
Relational database management software
Adobe Systems Adobe Photoshop
IBM Domino
Desktop partitioning software
Enterprise JavaBeans
Transact-SQL
Microsoft Publisher
Microsoft SQL Server Reporting Services
Operating system monitoring software
Disaster recovery software
Symantec LiveState
Calendar and scheduling software
Defect tracking software
CrossTec NetOp Remote Control
Teradata Database
C#
C++
Sybase
Puppet
Oracle WebLogic Server
Deployment software
Nagios
Apache HTTP Server
Oracle PeopleSoft
NetSuite ERP
Wireshark