Will “Help Desk Representative” be Replaced By Robots? 🤔

65% Chance of Automation

“Help Desk Representative” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Help Desk Representative”

Refer major hardware or software problems or defective products to vendors or technicians for service.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Modify and customize commercial programs for internal needs.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Inspect equipment and read order sheets to prepare for delivery to users.

Related Technology & Tools

Multi-line telephone systems
Screwdrivers
MS-DOS-bootable disks
Computer tool kits
Power meters
Desktop computers
Digital tapes
Notebook computers
Redundant array of independent disks RAID systems
Mainframe computers
Punchdown tools
Wire crimpers
Network analyzers
Reflectometers

Microsoft PowerShell
Data entry software
Veritas NetBackup
Microsoft SharePoint
Patch management software
MicroStrategy
Dynamic hypertext markup language DHTML
Desktop partitioning software
Ubuntu
MEDITECH software
Microsoft Publisher
Defect tracking software
Encryption software
Configuration management software
SAP Crystal Reports
SolarWinds
Hypertext markup language HTML
JavaScript
Oracle Java
Oracle PeopleSoft
Oracle Fusion Applications
Linux
Password management software
Extensible markup language XML
Adobe Systems Adobe ActionScript
Blackboard
Microsoft SQL Server Reporting Services
Splunk Enterprise
Citrix
Extensible HyperText Markup Language XHTML
Personal computer diagnostic software
UNIX
LexisNexis
Deployment software
Element management software
Adobe Systems Adobe Illustrator
Human resource management software HRMS
Help desk software
Apple Final Cut Pro
Job control language JCL
Advanced business application programming ABAP
Software asset management SAM software
Operating system monitoring software
C
IBM Cognos Impromptu
Swift
Epic Systems
McAfee
Remote install server software
Teradata Database
Adobe Systems Adobe Acrobat
Wireshark
Microsoft .NET Framework
Symantec pcAnywhere
Microsoft Visual Studio
Atlassian JIRA
Adobe Systems Adobe Creative Cloud
Qlik Tech QlikView
Apache HTTP Server
Apache Tomcat
Salesforce software
Perforce Helix software
Microsoft PowerPoint
Cisco Systems IOS
Tax software
Virtual private networking VPN software
Automated installation software
Stac Software ReachOut
MySQL
NetSuite ERP
Customer information control system CICS
LAMP Stack
Remote control software
C++
Enterprise JavaBeans
Adobe Systems Adobe Photoshop
Microsoft ActiveX
SAP
Structured query language SQL
Media storage management software
Microsoft Word
Hewlett Packard HP-UX
Microsoft Outlook
Symantec
Microsoft Access
Integrated development environment IDE software
Microsoft Excel
Red Hat WildFly
Oracle Solaris
IBM Notes
IBM WebSphere
Oracle JavaServer Pages JSP
Lucid IQ
PHP: Hypertext Preprocessor
Calendar and scheduling software
Call center software
Domain name system DNS
Oracle PL/SQL
Red Hat Enterprise Linux
ESRI ArcGIS software
Internet browser software
Sybase
Adobe Systems Adobe InDesign
Microsoft Dynamics GP
Mac HelpMate
Microsoft Exchange Server
PostgreSQL
Adobe Systems Adobe Dreamweaver
FileMaker Pro
Microsoft Project
Oracle E-Business Suite Financials
Drupal
Microsoft Volume Shadow Copy Service
C#
SAP Business Objects
Python
Dartware InterMapper
IBM Power Systems software
KornShell
Adobe Systems Adobe Distiller
Disaster recovery software
Enterprise resource planning ERP software
Microsoft Visio
Oracle JD Edwards EnterpriseOne
Active directory software
CrossTec NetOp Remote Control
Virus scanning software
Nagios
Event log monitor software
Common business oriented language COBOL
Microsoft Windows
Adobe Systems Adobe Flash
IBM Domino
Migration software
License management software
Puppet
Oracle WebLogic Server
Information systems integration software
Microsoft Visual Basic
Microsoft Dynamics
iPro
Practical extraction and reporting language Perl
Network directory services software
Microsoft Visual Basic Scripting Edition VBScript
Microsoft Windows Pre-installation Environment
Eclipse IDE
Symantec LiveState
Relational database management software
Symantec Norton Utilities
Apache Maven
Microsoft Office
Transact-SQL
Microsoft SQL Server
Oracle JDBC
Oracle Business Intelligence Enterprise Edition