Will “Help Desk Representative” be Replaced By Robots? 🤔
65% Chance of Automation
“Help Desk Representative” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Helpdesk Analyst
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Information Technology Specialist
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Help Desk Representative”
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Modify and customize commercial programs for internal needs.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Oversee the daily performance of computer systems.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
Related Technology & Tools
- Computer tool kits
- Redundant array of independent disks RAID systems
- Wire crimpers
- MS-DOS-bootable disks
- Mainframe computers
- Digital tapes
- Network analyzers
- Multi-line telephone systems
- Notebook computers
- Power meters
- Reflectometers
- Screwdrivers
- Punchdown tools
- Desktop computers
- Red Hat WildFly
- Microsoft Dynamics
- Adobe Systems Adobe Distiller
- Help desk software
- Oracle Solaris
- IBM Power Systems software
- Microsoft Word
- Oracle PeopleSoft
- Internet browser software
- Network directory services software
- IBM WebSphere
- SAP Business Objects
- CrossTec NetOp Remote Control
- Microsoft Publisher
- McAfee
- IBM Cognos Impromptu
- Mac HelpMate
- Splunk Enterprise
- Oracle WebLogic Server
- LAMP Stack
- Red Hat Enterprise Linux
- IBM Domino
- Microsoft Volume Shadow Copy Service
- Hypertext markup language HTML
- LexisNexis
- Calendar and scheduling software
- Encryption software
- Microsoft Visual Studio
- Human resource management software HRMS
- Migration software
- Virus scanning software
- Swift
- Microsoft Exchange Server
- Puppet
- Sybase
- Blackboard
- Dartware InterMapper
- Symantec Norton Utilities
- Eclipse IDE
- NetSuite ERP
- Microsoft PowerPoint
- Microsoft Windows
- Advanced business application programming ABAP
- Common business oriented language COBOL
- Symantec
- MySQL
- Perforce Helix software
- Microsoft SharePoint
- Linux
- Salesforce software
- Oracle E-Business Suite Financials
- Microsoft Dynamics GP
- Qlik Tech QlikView
- Microsoft Project
- Personal computer diagnostic software
- Active directory software
- Event log monitor software
- Adobe Systems Adobe Photoshop
- IBM Notes
- Virtual private networking VPN software
- Data entry software
- MEDITECH software
- MicroStrategy
- Drupal
- JavaScript
- Oracle Java
- C++
- Microsoft PowerShell
- C
- Oracle JD Edwards EnterpriseOne
- Microsoft ActiveX
- Microsoft Visio
- Job control language JCL
- Cisco Systems IOS
- Oracle Fusion Applications
- Relational database management software
- Microsoft Outlook
- Software asset management SAM software
- Oracle JDBC
- Microsoft Visual Basic
- Domain name system DNS
- Symantec LiveState
- Information systems integration software
- Stac Software ReachOut
- Citrix
- Adobe Systems Adobe InDesign
- Microsoft Access
- PHP: Hypertext Preprocessor
- License management software
- Desktop partitioning software
- Microsoft Visual Basic Scripting Edition VBScript
- Extensible markup language XML
- Ubuntu
- Configuration management software
- Customer information control system CICS
- Remote install server software
- Adobe Systems Adobe ActionScript
- Python
- SolarWinds
- iPro
- Apache Tomcat
- Microsoft Excel
- SAP
- Adobe Systems Adobe Illustrator
- Remote control software
- Enterprise JavaBeans
- Call center software
- Extensible HyperText Markup Language XHTML
- Microsoft SQL Server Reporting Services
- Operating system monitoring software
- Dynamic hypertext markup language DHTML
- Adobe Systems Adobe Dreamweaver
- Defect tracking software
- KornShell
- Integrated development environment IDE software
- PostgreSQL
- Teradata Database
- ESRI ArcGIS software
- Disaster recovery software
- Element management software
- Patch management software
- Oracle PL/SQL
- Veritas NetBackup
- Atlassian JIRA
- Adobe Systems Adobe Flash
- Lucid IQ
- Automated installation software
- Deployment software
- SAP Crystal Reports
- Hewlett Packard HP-UX
- Nagios
- Password management software
- Oracle JavaServer Pages JSP
- Microsoft Windows Pre-installation Environment
- Practical extraction and reporting language Perl
- Adobe Systems Adobe Creative Cloud
- Enterprise resource planning ERP software
- C#
- Oracle Business Intelligence Enterprise Edition
- Structured query language SQL
- Tax software
- Microsoft SQL Server
- Adobe Systems Adobe Acrobat
- Transact-SQL
- Apache Maven
- Microsoft .NET Framework
- Media storage management software
- UNIX
- Microsoft Office
- Apache HTTP Server
- Epic Systems
- Apple Final Cut Pro
- Wireshark
- Symantec pcAnywhere
- FileMaker Pro