Will “Customer Liaison” be Replaced By Robots? 🤔

65% Chance of Automation

“Customer Liaison” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Customer Liaison”

Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Modify and customize commercial programs for internal needs.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Inspect equipment and read order sheets to prepare for delivery to users.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Related Technology & Tools

Network analyzers
Wire crimpers
Reflectometers
Multi-line telephone systems
MS-DOS-bootable disks
Punchdown tools
Computer tool kits
Desktop computers
Power meters
Notebook computers
Digital tapes
Screwdrivers
Mainframe computers
Redundant array of independent disks RAID systems

Tax software
C#
Microsoft Visual Studio
Ubuntu
Oracle E-Business Suite Financials
Defect tracking software
Practical extraction and reporting language Perl
Microsoft Outlook
Swift
Oracle Solaris
Job control language JCL
C
IBM Notes
Integrated development environment IDE software
IBM Power Systems software
Oracle JavaServer Pages JSP
IBM Cognos Impromptu
Blackboard
Oracle Business Intelligence Enterprise Edition
MicroStrategy
Oracle WebLogic Server
Human resource management software HRMS
Adobe Systems Adobe Illustrator
Event log monitor software
Python
Encryption software
Oracle PL/SQL
Relational database management software
Microsoft Visual Basic
Citrix
Adobe Systems Adobe Photoshop
Splunk Enterprise
MySQL
Active directory software
Remote install server software
PHP: Hypertext Preprocessor
Microsoft Dynamics GP
Hypertext markup language HTML
Linux
Network directory services software
Microsoft Windows Pre-installation Environment
FileMaker Pro
Cisco Systems IOS
Microsoft PowerShell
Apple Final Cut Pro
Stac Software ReachOut
Microsoft Visio
MEDITECH software
Red Hat WildFly
SAP Crystal Reports
Adobe Systems Adobe InDesign
Call center software
Red Hat Enterprise Linux
Calendar and scheduling software
Symantec LiveState
Puppet
Microsoft Windows
Operating system monitoring software
Password management software
NetSuite ERP
Advanced business application programming ABAP
Dartware InterMapper
Apache Maven
Virus scanning software
LAMP Stack
Apache HTTP Server
Microsoft Volume Shadow Copy Service
Dynamic hypertext markup language DHTML
Drupal
Adobe Systems Adobe Flash
Common business oriented language COBOL
Microsoft Project
Microsoft Publisher
Migration software
Adobe Systems Adobe Creative Cloud
Element management software
ESRI ArcGIS software
Automated installation software
Microsoft .NET Framework
Mac HelpMate
Sybase
Microsoft Office
Microsoft Visual Basic Scripting Edition VBScript
Salesforce software
Eclipse IDE
Atlassian JIRA
Qlik Tech QlikView
Virtual private networking VPN software
Information systems integration software
Deployment software
Microsoft SharePoint
Adobe Systems Adobe Dreamweaver
Microsoft ActiveX
UNIX
iPro
Microsoft Dynamics
IBM Domino
CrossTec NetOp Remote Control
SAP Business Objects
Veritas NetBackup
Adobe Systems Adobe ActionScript
Internet browser software
Patch management software
Extensible markup language XML
Software asset management SAM software
Adobe Systems Adobe Acrobat
Transact-SQL
Help desk software
Microsoft Exchange Server
Media storage management software
Microsoft Access
Remote control software
Disaster recovery software
Perforce Helix software
LexisNexis
Oracle Fusion Applications
Microsoft Excel
Symantec
Enterprise resource planning ERP software
C++
Desktop partitioning software
SolarWinds
Symantec Norton Utilities
Configuration management software
Oracle Java
Domain name system DNS
Microsoft SQL Server Reporting Services
Structured query language SQL
Lucid IQ
Symantec pcAnywhere
Epic Systems
Enterprise JavaBeans
Microsoft PowerPoint
Nagios
Microsoft Word
Hewlett Packard HP-UX
Customer information control system CICS
Teradata Database
SAP
Microsoft SQL Server
McAfee
Apache Tomcat
Personal computer diagnostic software
KornShell
JavaScript
Oracle JD Edwards EnterpriseOne
PostgreSQL
License management software
Wireshark
IBM WebSphere
Oracle PeopleSoft
Data entry software
Adobe Systems Adobe Distiller
Oracle JDBC
Extensible HyperText Markup Language XHTML