Will “Customer Liaison” be Replaced By Robots? 🤔

65% Chance of Automation

“Customer Liaison” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Customer Liaison”

Enter commands and observe system functioning to verify correct operations and detect errors.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Inspect equipment and read order sheets to prepare for delivery to users.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Modify and customize commercial programs for internal needs.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Related Technology & Tools

Power meters
Reflectometers
Wire crimpers
Desktop computers
MS-DOS-bootable disks
Punchdown tools
Screwdrivers
Network analyzers
Computer tool kits
Mainframe computers
Redundant array of independent disks RAID systems
Notebook computers
Multi-line telephone systems
Digital tapes

Microsoft Office
Personal computer diagnostic software
Adobe Systems Adobe ActionScript
Apache HTTP Server
Microsoft Dynamics GP
SAP Business Objects
Microsoft Visio
CrossTec NetOp Remote Control
Microsoft Publisher
ESRI ArcGIS software
License management software
iPro
SAP Crystal Reports
Oracle Business Intelligence Enterprise Edition
Microsoft SQL Server
Symantec pcAnywhere
Element management software
Microsoft Excel
Common business oriented language COBOL
Microsoft SharePoint
Oracle Fusion Applications
Hewlett Packard HP-UX
C
Remote install server software
Relational database management software
Salesforce software
Red Hat Enterprise Linux
Python
Event log monitor software
Human resource management software HRMS
Red Hat WildFly
Microsoft Windows
Configuration management software
Oracle PL/SQL
Apache Maven
Perforce Helix software
IBM Notes
Enterprise resource planning ERP software
Microsoft ActiveX
Apache Tomcat
MicroStrategy
Ubuntu
Information systems integration software
Remote control software
Symantec LiveState
Desktop partitioning software
Lucid IQ
McAfee
Oracle Solaris
Oracle JavaServer Pages JSP
IBM WebSphere
Microsoft Dynamics
Adobe Systems Adobe Creative Cloud
Internet browser software
Oracle E-Business Suite Financials
Atlassian JIRA
Eclipse IDE
FileMaker Pro
PostgreSQL
Virtual private networking VPN software
Domain name system DNS
Nagios
Teradata Database
Adobe Systems Adobe Illustrator
Oracle PeopleSoft
Data entry software
Sybase
C++
Oracle WebLogic Server
Media storage management software
Calendar and scheduling software
Practical extraction and reporting language Perl
Microsoft Windows Pre-installation Environment
Deployment software
Microsoft SQL Server Reporting Services
Epic Systems
Puppet
MySQL
LAMP Stack
Microsoft Exchange Server
Microsoft PowerPoint
Symantec
Apple Final Cut Pro
Microsoft Access
Adobe Systems Adobe Flash
Blackboard
Virus scanning software
Advanced business application programming ABAP
Oracle JDBC
Swift
Symantec Norton Utilities
Drupal
Microsoft PowerShell
Integrated development environment IDE software
Help desk software
Microsoft Word
KornShell
Microsoft Project
Microsoft Volume Shadow Copy Service
Dartware InterMapper
Linux
IBM Cognos Impromptu
Enterprise JavaBeans
Citrix
Transact-SQL
Splunk Enterprise
Job control language JCL
Patch management software
Operating system monitoring software
Encryption software
Microsoft Visual Basic Scripting Edition VBScript
Wireshark
Adobe Systems Adobe Acrobat
Extensible markup language XML
Oracle Java
Customer information control system CICS
C#
Extensible HyperText Markup Language XHTML
Cisco Systems IOS
Software asset management SAM software
Adobe Systems Adobe InDesign
JavaScript
Microsoft .NET Framework
PHP: Hypertext Preprocessor
SAP
Microsoft Outlook
Network directory services software
Adobe Systems Adobe Dreamweaver
Call center software
IBM Domino
LexisNexis
Migration software
Defect tracking software
Qlik Tech QlikView
NetSuite ERP
Adobe Systems Adobe Distiller
Oracle JD Edwards EnterpriseOne
Hypertext markup language HTML
Mac HelpMate
Microsoft Visual Studio
MEDITECH software
Tax software
Adobe Systems Adobe Photoshop
Disaster recovery software
Active directory software
Stac Software ReachOut
UNIX
Automated installation software
Microsoft Visual Basic
IBM Power Systems software
Dynamic hypertext markup language DHTML
SolarWinds
Password management software
Veritas NetBackup
Structured query language SQL