Will “Customer Liaison” be Replaced By Robots? 🤔
65% Chance of Automation
“Customer Liaison” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Helpdesk Analyst
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Information Technology Specialist
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Customer Liaison”
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Modify and customize commercial programs for internal needs.
- Oversee the daily performance of computer systems.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Related Technology & Tools
- Computer tool kits
- Screwdrivers
- Wire crimpers
- Punchdown tools
- Digital tapes
- Desktop computers
- Reflectometers
- Notebook computers
- MS-DOS-bootable disks
- Multi-line telephone systems
- Power meters
- Mainframe computers
- Redundant array of independent disks RAID systems
- Network analyzers
- Automated installation software
- Adobe Systems Adobe InDesign
- Advanced business application programming ABAP
- Event log monitor software
- Tax software
- Information systems integration software
- SAP Business Objects
- Adobe Systems Adobe Photoshop
- Red Hat WildFly
- KornShell
- Microsoft .NET Framework
- Python
- Defect tracking software
- Linux
- Apache Tomcat
- Adobe Systems Adobe Flash
- Virus scanning software
- Microsoft SharePoint
- Microsoft Office
- LexisNexis
- Common business oriented language COBOL
- McAfee
- NetSuite ERP
- Microsoft Project
- Veritas NetBackup
- Configuration management software
- Data entry software
- Symantec
- Microsoft SQL Server Reporting Services
- Microsoft Dynamics
- Red Hat Enterprise Linux
- Remote control software
- Microsoft PowerShell
- IBM Cognos Impromptu
- Calendar and scheduling software
- Oracle JDBC
- iPro
- Desktop partitioning software
- Microsoft Windows
- Apache HTTP Server
- Salesforce software
- Microsoft Visual Studio
- Human resource management software HRMS
- Puppet
- Sybase
- Adobe Systems Adobe Acrobat
- Microsoft Volume Shadow Copy Service
- Microsoft Publisher
- Migration software
- Microsoft SQL Server
- Adobe Systems Adobe ActionScript
- IBM WebSphere
- Media storage management software
- Patch management software
- Ubuntu
- Microsoft Word
- PHP: Hypertext Preprocessor
- License management software
- LAMP Stack
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- Virtual private networking VPN software
- Microsoft Access
- Epic Systems
- Operating system monitoring software
- Customer information control system CICS
- Disaster recovery software
- Adobe Systems Adobe Creative Cloud
- Microsoft Excel
- Eclipse IDE
- Oracle PeopleSoft
- Symantec Norton Utilities
- Extensible HyperText Markup Language XHTML
- MicroStrategy
- Domain name system DNS
- Adobe Systems Adobe Illustrator
- Hypertext markup language HTML
- Transact-SQL
- Swift
- Symantec LiveState
- Deployment software
- IBM Domino
- MEDITECH software
- Active directory software
- Password management software
- UNIX
- Job control language JCL
- SolarWinds
- Oracle PL/SQL
- Encryption software
- Internet browser software
- Blackboard
- IBM Notes
- JavaScript
- Network directory services software
- PostgreSQL
- Mac HelpMate
- SAP
- Call center software
- Citrix
- Dartware InterMapper
- ESRI ArcGIS software
- Symantec pcAnywhere
- Oracle Business Intelligence Enterprise Edition
- SAP Crystal Reports
- Microsoft Exchange Server
- Perforce Helix software
- Remote install server software
- Atlassian JIRA
- Element management software
- Microsoft Outlook
- Extensible markup language XML
- Oracle JavaServer Pages JSP
- Oracle WebLogic Server
- C#
- Stac Software ReachOut
- IBM Power Systems software
- Drupal
- Apple Final Cut Pro
- Dynamic hypertext markup language DHTML
- Qlik Tech QlikView
- C
- Software asset management SAM software
- Microsoft Windows Pre-installation Environment
- Cisco Systems IOS
- Integrated development environment IDE software
- FileMaker Pro
- Oracle E-Business Suite Financials
- Apache Maven
- Splunk Enterprise
- Help desk software
- MySQL
- Microsoft PowerPoint
- CrossTec NetOp Remote Control
- Microsoft Visual Basic Scripting Edition VBScript
- Nagios
- Adobe Systems Adobe Dreamweaver
- Wireshark
- Oracle Fusion Applications
- C++
- Adobe Systems Adobe Distiller
- Microsoft ActiveX
- Relational database management software
- Oracle JD Edwards EnterpriseOne
- Oracle Solaris
- Practical extraction and reporting language Perl
- Structured query language SQL
- Microsoft Dynamics GP
- Hewlett Packard HP-UX
- Enterprise JavaBeans
- Microsoft Visual Basic
- Microsoft Visio
- Enterprise resource planning ERP software
- Teradata Database
- Oracle Java