Will “User Support Analyst Supervisor” be Replaced By Robots? 🤔

65% Chance of Automation

“User Support Analyst Supervisor” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “User Support Analyst Supervisor”

Refer major hardware or software problems or defective products to vendors or technicians for service.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Modify and customize commercial programs for internal needs.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Oversee the daily performance of computer systems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Confer with staff, users, and management to establish requirements for new systems or modifications.

Related Technology & Tools

Mainframe computers
Multi-line telephone systems
Network analyzers
Digital tapes
Reflectometers
Desktop computers
Notebook computers
Computer tool kits
Redundant array of independent disks RAID systems
Wire crimpers
MS-DOS-bootable disks
Screwdrivers
Power meters
Punchdown tools

Microsoft PowerPoint
Adobe Systems Adobe Flash
Adobe Systems Adobe Dreamweaver
IBM Domino
Microsoft Project
C++
Calendar and scheduling software
Adobe Systems Adobe Illustrator
Network directory services software
Adobe Systems Adobe InDesign
Dartware InterMapper
Microsoft ActiveX
Remote install server software
Disaster recovery software
Salesforce software
Microsoft Windows
Epic Systems
Domain name system DNS
Apple Final Cut Pro
License management software
Enterprise resource planning ERP software
PHP: Hypertext Preprocessor
PostgreSQL
Integrated development environment IDE software
Oracle PeopleSoft
Adobe Systems Adobe Creative Cloud
Oracle Business Intelligence Enterprise Edition
Configuration management software
MEDITECH software
Microsoft .NET Framework
Advanced business application programming ABAP
IBM Notes
Puppet
Nagios
SAP
iPro
Remote control software
Apache Maven
Virus scanning software
Microsoft Word
Microsoft Visual Basic Scripting Edition VBScript
Microsoft SQL Server Reporting Services
JavaScript
Oracle WebLogic Server
Python
Oracle Fusion Applications
Microsoft Exchange Server
Deployment software
Information systems integration software
Oracle Java
Qlik Tech QlikView
Personal computer diagnostic software
Virtual private networking VPN software
Red Hat Enterprise Linux
Operating system monitoring software
Microsoft SharePoint
C#
Encryption software
CrossTec NetOp Remote Control
UNIX
Microsoft Office
Oracle JDBC
Teradata Database
Adobe Systems Adobe Distiller
Data entry software
Oracle PL/SQL
Defect tracking software
Enterprise JavaBeans
Adobe Systems Adobe Photoshop
Hewlett Packard HP-UX
Oracle Solaris
Microsoft Visual Studio
Swift
Hypertext markup language HTML
Tax software
Veritas NetBackup
Stac Software ReachOut
Microsoft Volume Shadow Copy Service
Symantec pcAnywhere
Wireshark
Microsoft Excel
KornShell
Citrix
Internet browser software
Element management software
Transact-SQL
Adobe Systems Adobe Acrobat
Symantec Norton Utilities
IBM Cognos Impromptu
Dynamic hypertext markup language DHTML
Eclipse IDE
LexisNexis
Lucid IQ
Microsoft Visual Basic
Microsoft Dynamics GP
Microsoft Publisher
Automated installation software
Relational database management software
Ubuntu
Microsoft Access
Sybase
Oracle JD Edwards EnterpriseOne
Adobe Systems Adobe ActionScript
SolarWinds
McAfee
SAP Business Objects
Desktop partitioning software
Migration software
Mac HelpMate
Software asset management SAM software
Symantec
Blackboard
Cisco Systems IOS
Call center software
Microsoft Visio
Linux
Customer information control system CICS
Apache HTTP Server
Help desk software
Perforce Helix software
Practical extraction and reporting language Perl
Splunk Enterprise
Extensible markup language XML
Microsoft PowerShell
Oracle E-Business Suite Financials
Common business oriented language COBOL
Microsoft Windows Pre-installation Environment
Apache Tomcat
IBM WebSphere
NetSuite ERP
ESRI ArcGIS software
IBM Power Systems software
Structured query language SQL
SAP Crystal Reports
Patch management software
Active directory software
Job control language JCL
Drupal
Password management software
Oracle JavaServer Pages JSP
LAMP Stack
Media storage management software
Symantec LiveState
Microsoft Dynamics
MySQL
Microsoft SQL Server
Human resource management software HRMS
MicroStrategy
C
Microsoft Outlook
Red Hat WildFly
Extensible HyperText Markup Language XHTML
FileMaker Pro
Event log monitor software
Atlassian JIRA