Will “Helpdesk Technician” be Replaced By Robots? 🤔

65% Chance of Automation

“Helpdesk Technician” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Helpdesk Technician”

Enter commands and observe system functioning to verify correct operations and detect errors.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Oversee the daily performance of computer systems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Inspect equipment and read order sheets to prepare for delivery to users.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Modify and customize commercial programs for internal needs.

Related Technology & Tools

MS-DOS-bootable disks
Desktop computers
Network analyzers
Reflectometers
Screwdrivers
Power meters
Notebook computers
Wire crimpers
Punchdown tools
Redundant array of independent disks RAID systems
Digital tapes
Mainframe computers
Multi-line telephone systems
Computer tool kits

Microsoft Visual Basic Scripting Edition VBScript
Microsoft ActiveX
iPro
Encryption software
Software asset management SAM software
IBM Domino
Microsoft Visual Basic
Configuration management software
McAfee
Nagios
Dynamic hypertext markup language DHTML
Structured query language SQL
JavaScript
Desktop partitioning software
Automated installation software
Extensible HyperText Markup Language XHTML
Active directory software
Human resource management software HRMS
Oracle Solaris
Cisco Systems IOS
Media storage management software
Citrix
Microsoft Word
Deployment software
Wireshark
Domain name system DNS
Common business oriented language COBOL
Dartware InterMapper
Symantec LiveState
Practical extraction and reporting language Perl
Tax software
Microsoft Windows
Customer information control system CICS
Symantec
Python
Advanced business application programming ABAP
C
Enterprise JavaBeans
MicroStrategy
Oracle WebLogic Server
LexisNexis
Help desk software
Apple Final Cut Pro
NetSuite ERP
Extensible markup language XML
Apache Maven
MEDITECH software
IBM WebSphere
Teradata Database
Red Hat WildFly
Transact-SQL
Hypertext markup language HTML
Blackboard
Microsoft Dynamics GP
UNIX
Epic Systems
Microsoft Outlook
Disaster recovery software
Adobe Systems Adobe Creative Cloud
Defect tracking software
Adobe Systems Adobe Dreamweaver
Drupal
SAP Business Objects
Adobe Systems Adobe ActionScript
Salesforce software
Hewlett Packard HP-UX
Oracle PL/SQL
Event log monitor software
Patch management software
Apache Tomcat
Microsoft Excel
C#
LAMP Stack
Microsoft Volume Shadow Copy Service
IBM Power Systems software
Mac HelpMate
Internet browser software
Oracle E-Business Suite Financials
Microsoft .NET Framework
Eclipse IDE
Remote install server software
Microsoft Publisher
KornShell
Oracle PeopleSoft
IBM Notes
Oracle JavaServer Pages JSP
Job control language JCL
Microsoft PowerShell
Puppet
Veritas NetBackup
Microsoft PowerPoint
Sybase
Adobe Systems Adobe Acrobat
Swift
Adobe Systems Adobe Flash
Symantec pcAnywhere
Qlik Tech QlikView
Element management software
Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Microsoft SharePoint
Operating system monitoring software
Microsoft SQL Server
Calendar and scheduling software
Migration software
Virtual private networking VPN software
Apache HTTP Server
Microsoft Visio
Adobe Systems Adobe InDesign
C++
Microsoft Project
Oracle Java
Splunk Enterprise
Adobe Systems Adobe Illustrator
Microsoft Office
SAP
Data entry software
Microsoft Windows Pre-installation Environment
Relational database management software
Call center software
Ubuntu
Remote control software
PostgreSQL
Personal computer diagnostic software
Virus scanning software
Network directory services software
Red Hat Enterprise Linux
Oracle Business Intelligence Enterprise Edition
Lucid IQ
ESRI ArcGIS software
FileMaker Pro
Oracle Fusion Applications
CrossTec NetOp Remote Control
Enterprise resource planning ERP software
License management software
Linux
Microsoft SQL Server Reporting Services
Adobe Systems Adobe Photoshop
Perforce Helix software
MySQL
PHP: Hypertext Preprocessor
Microsoft Exchange Server
Symantec Norton Utilities
Atlassian JIRA
Integrated development environment IDE software
SolarWinds
Stac Software ReachOut
SAP Crystal Reports
Oracle JDBC
Password management software
Microsoft Access
Information systems integration software
Adobe Systems Adobe Distiller
Microsoft Visual Studio
IBM Cognos Impromptu