Will “Helpdesk Technician” be Replaced By Robots? 🤔

65% Chance of Automation

“Helpdesk Technician” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Helpdesk Technician”

Refer major hardware or software problems or defective products to vendors or technicians for service.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Modify and customize commercial programs for internal needs.
Inspect equipment and read order sheets to prepare for delivery to users.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.

Related Technology & Tools

Screwdrivers
Mainframe computers
Wire crimpers
Notebook computers
Computer tool kits
Punchdown tools
MS-DOS-bootable disks
Multi-line telephone systems
Network analyzers
Reflectometers
Digital tapes
Desktop computers
Redundant array of independent disks RAID systems
Power meters

C#
Microsoft Windows Pre-installation Environment
Salesforce software
Microsoft Exchange Server
Drupal
Disaster recovery software
Relational database management software
Red Hat Enterprise Linux
PHP: Hypertext Preprocessor
Microsoft Visual Basic Scripting Edition VBScript
Integrated development environment IDE software
Oracle Java
Hypertext markup language HTML
Oracle JD Edwards EnterpriseOne
ESRI ArcGIS software
Nagios
LAMP Stack
Qlik Tech QlikView
Active directory software
Mac HelpMate
Oracle JavaServer Pages JSP
JavaScript
Information systems integration software
Apache HTTP Server
KornShell
Microsoft SharePoint
Symantec Norton Utilities
Adobe Systems Adobe InDesign
MEDITECH software
Transact-SQL
Tax software
Network directory services software
Deployment software
Encryption software
Splunk Enterprise
Adobe Systems Adobe Flash
Data entry software
Microsoft Dynamics
Structured query language SQL
Password management software
Advanced business application programming ABAP
Microsoft ActiveX
Adobe Systems Adobe ActionScript
C++
Cisco Systems IOS
Virus scanning software
Microsoft Windows
IBM Power Systems software
Practical extraction and reporting language Perl
Stac Software ReachOut
SolarWinds
Microsoft Volume Shadow Copy Service
Desktop partitioning software
Virtual private networking VPN software
Microsoft Office
IBM Cognos Impromptu
Adobe Systems Adobe Acrobat
McAfee
Help desk software
Dynamic hypertext markup language DHTML
Linux
Oracle JDBC
Microsoft Outlook
Patch management software
Microsoft PowerPoint
Swift
Software asset management SAM software
Enterprise resource planning ERP software
Lucid IQ
Symantec pcAnywhere
SAP Business Objects
Domain name system DNS
Adobe Systems Adobe Dreamweaver
Microsoft Visual Studio
Oracle WebLogic Server
LexisNexis
Calendar and scheduling software
Adobe Systems Adobe Distiller
Blackboard
IBM WebSphere
Apache Maven
Atlassian JIRA
Extensible HyperText Markup Language XHTML
Microsoft PowerShell
Customer information control system CICS
Oracle Business Intelligence Enterprise Edition
Job control language JCL
Defect tracking software
CrossTec NetOp Remote Control
Automated installation software
Veritas NetBackup
Microsoft Visio
Oracle Fusion Applications
SAP
Microsoft Dynamics GP
Migration software
Teradata Database
Perforce Helix software
Python
Call center software
Microsoft SQL Server Reporting Services
Apache Tomcat
Red Hat WildFly
Event log monitor software
FileMaker Pro
IBM Notes
Media storage management software
Adobe Systems Adobe Photoshop
Microsoft Visual Basic
SAP Crystal Reports
MicroStrategy
Element management software
Oracle E-Business Suite Financials
Microsoft SQL Server
Operating system monitoring software
Microsoft Access
Human resource management software HRMS
C
Citrix
NetSuite ERP
Wireshark
UNIX
Puppet
Oracle Solaris
Remote install server software
Remote control software
Oracle PL/SQL
Adobe Systems Adobe Illustrator
Microsoft Project
Microsoft .NET Framework
Hewlett Packard HP-UX
iPro
Extensible markup language XML
Microsoft Word
Adobe Systems Adobe Creative Cloud
Microsoft Publisher
Symantec
Apple Final Cut Pro
Ubuntu
Eclipse IDE
License management software
Common business oriented language COBOL
MySQL
Internet browser software
Configuration management software
Enterprise JavaBeans
IBM Domino
Sybase
Personal computer diagnostic software
Microsoft Excel
Epic Systems
Oracle PeopleSoft
Dartware InterMapper
PostgreSQL
Symantec LiveState