Will “Desktop Analyst” be Replaced By Robots? 🤔

65% Chance of Automation

“Desktop Analyst” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

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Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Desktop Analyst”

Inspect equipment and read order sheets to prepare for delivery to users.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Enter commands and observe system functioning to verify correct operations and detect errors.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Modify and customize commercial programs for internal needs.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Oversee the daily performance of computer systems.

Related Technology & Tools

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Wire crimpers
Punchdown tools
Multi-line telephone systems
Redundant array of independent disks RAID systems
Network analyzers
Screwdrivers
MS-DOS-bootable disks

Information systems integration software
Oracle Fusion Applications
Red Hat Enterprise Linux
Microsoft .NET Framework
CrossTec NetOp Remote Control
Microsoft Visual Basic Scripting Edition VBScript
IBM WebSphere
LAMP Stack
Stac Software ReachOut
License management software
Microsoft Excel
Hypertext markup language HTML
Linux
Microsoft SQL Server Reporting Services
Mac HelpMate
Migration software
Adobe Systems Adobe Illustrator
Event log monitor software
Enterprise resource planning ERP software
McAfee
Virus scanning software
SAP Crystal Reports
Active directory software
Job control language JCL
iPro
Blackboard
IBM Power Systems software
Sybase
Apache Tomcat
Remote control software
Adobe Systems Adobe Flash
Advanced business application programming ABAP
PHP: Hypertext Preprocessor
Integrated development environment IDE software
Symantec Norton Utilities
Microsoft Exchange Server
Help desk software
Structured query language SQL
Microsoft PowerShell
Red Hat WildFly
Operating system monitoring software
Automated installation software
Oracle PL/SQL
Puppet
Remote install server software
Microsoft Access
Customer information control system CICS
Element management software
Defect tracking software
IBM Domino
Microsoft Word
Microsoft Visual Basic
Oracle Business Intelligence Enterprise Edition
Adobe Systems Adobe InDesign
Oracle Java
UNIX
KornShell
Microsoft Windows Pre-installation Environment
Microsoft Office
Microsoft PowerPoint
Domain name system DNS
Microsoft Publisher
Eclipse IDE
MEDITECH software
Internet browser software
Adobe Systems Adobe Acrobat
C#
Atlassian JIRA
Drupal
Cisco Systems IOS
IBM Cognos Impromptu
Desktop partitioning software
Software asset management SAM software
Microsoft Visual Studio
Microsoft SharePoint
Microsoft SQL Server
Extensible HyperText Markup Language XHTML
NetSuite ERP
C
Oracle JDBC
Citrix
Personal computer diagnostic software
Perforce Helix software
Transact-SQL
Swift
Salesforce software
Wireshark
Configuration management software
Symantec
Network directory services software
Qlik Tech QlikView
Oracle E-Business Suite Financials
Microsoft Dynamics GP
Password management software
Microsoft Windows
Patch management software
Oracle JavaServer Pages JSP
MySQL
Virtual private networking VPN software
Symantec pcAnywhere
Human resource management software HRMS
Apache Maven
Extensible markup language XML
C++
Media storage management software
MicroStrategy
Veritas NetBackup
Practical extraction and reporting language Perl
PostgreSQL
Ubuntu
SAP Business Objects
Hewlett Packard HP-UX
LexisNexis
Encryption software
Nagios
Dartware InterMapper
Microsoft Project
SolarWinds
Symantec LiveState
Relational database management software
Microsoft Dynamics
Enterprise JavaBeans
Deployment software
Apache HTTP Server
Adobe Systems Adobe Creative Cloud
Data entry software
Microsoft Visio
Epic Systems
Tax software
FileMaker Pro
Lucid IQ
Call center software
Oracle PeopleSoft
Oracle Solaris
ESRI ArcGIS software
Dynamic hypertext markup language DHTML
Microsoft Outlook
JavaScript
Apple Final Cut Pro
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Disaster recovery software
Common business oriented language COBOL
Calendar and scheduling software
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Python
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Microsoft ActiveX