Will “Technical Support Analyst” be Replaced By Robots? 🤔

65% Chance of Automation

“Technical Support Analyst” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Technical Support Analyst”

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Inspect equipment and read order sheets to prepare for delivery to users.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Oversee the daily performance of computer systems.
Modify and customize commercial programs for internal needs.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Confer with staff, users, and management to establish requirements for new systems or modifications.

Related Technology & Tools

Power meters
Notebook computers
Reflectometers
Digital tapes
MS-DOS-bootable disks
Multi-line telephone systems
Punchdown tools
Desktop computers
Screwdrivers
Wire crimpers
Redundant array of independent disks RAID systems
Mainframe computers
Network analyzers
Computer tool kits

Hewlett Packard HP-UX
Personal computer diagnostic software
Adobe Systems Adobe Flash
Migration software
C
SAP Crystal Reports
Microsoft SQL Server Reporting Services
Adobe Systems Adobe Creative Cloud
Red Hat WildFly
Eclipse IDE
Symantec LiveState
Puppet
Extensible HyperText Markup Language XHTML
Remote install server software
Python
Wireshark
Defect tracking software
Data entry software
Call center software
Apache Tomcat
Network directory services software
CrossTec NetOp Remote Control
Apache HTTP Server
Practical extraction and reporting language Perl
Microsoft Volume Shadow Copy Service
Microsoft Visual Studio
Oracle WebLogic Server
Help desk software
Enterprise resource planning ERP software
Epic Systems
Deployment software
Oracle Java
LexisNexis
Teradata Database
SolarWinds
Microsoft ActiveX
UNIX
Microsoft Windows
Internet browser software
Mac HelpMate
FileMaker Pro
Adobe Systems Adobe Illustrator
Oracle Business Intelligence Enterprise Edition
Dynamic hypertext markup language DHTML
IBM Notes
Oracle PeopleSoft
Microsoft Visual Basic
Adobe Systems Adobe Distiller
Citrix
ESRI ArcGIS software
Oracle JD Edwards EnterpriseOne
Hypertext markup language HTML
Patch management software
Qlik Tech QlikView
Salesforce software
Microsoft SharePoint
Encryption software
Integrated development environment IDE software
C++
Microsoft Visio
Transact-SQL
PostgreSQL
Dartware InterMapper
Enterprise JavaBeans
Microsoft .NET Framework
MEDITECH software
Relational database management software
Microsoft Word
Stac Software ReachOut
Tax software
SAP
Virus scanning software
Information systems integration software
Advanced business application programming ABAP
PHP: Hypertext Preprocessor
Virtual private networking VPN software
Adobe Systems Adobe InDesign
Domain name system DNS
Oracle PL/SQL
Password management software
Linux
Microsoft SQL Server
MySQL
NetSuite ERP
Element management software
Calendar and scheduling software
Automated installation software
IBM WebSphere
Symantec Norton Utilities
Media storage management software
Blackboard
Microsoft Visual Basic Scripting Edition VBScript
Adobe Systems Adobe Acrobat
Oracle Fusion Applications
Microsoft Exchange Server
Disaster recovery software
Oracle JavaServer Pages JSP
Configuration management software
Microsoft Windows Pre-installation Environment
Extensible markup language XML
Remote control software
Microsoft Dynamics
Microsoft Excel
Human resource management software HRMS
Software asset management SAM software
Atlassian JIRA
Apple Final Cut Pro
Customer information control system CICS
iPro
IBM Power Systems software
Nagios
Common business oriented language COBOL
Active directory software
IBM Domino
McAfee
Structured query language SQL
KornShell
Desktop partitioning software
Symantec
Microsoft PowerPoint
LAMP Stack
Event log monitor software
Microsoft Publisher
Ubuntu
C#
Veritas NetBackup
Adobe Systems Adobe Dreamweaver
Oracle E-Business Suite Financials
Red Hat Enterprise Linux
Sybase
Microsoft Project
Drupal
Oracle Solaris
Splunk Enterprise
Adobe Systems Adobe Photoshop
Operating system monitoring software
MicroStrategy
Perforce Helix software
Microsoft Dynamics GP
Microsoft PowerShell
Lucid IQ
SAP Business Objects
Apache Maven
IBM Cognos Impromptu
License management software
Cisco Systems IOS
Swift
Adobe Systems Adobe ActionScript
Oracle JDBC
Microsoft Office
Microsoft Access
JavaScript
Microsoft Outlook
Job control language JCL
Symantec pcAnywhere