Will “Customer Service Technician” be Replaced By Robots? 🤔

65% Chance of Automation

“Customer Service Technician” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

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Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Customer Service Technician”

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Modify and customize commercial programs for internal needs.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Inspect equipment and read order sheets to prepare for delivery to users.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Oversee the daily performance of computer systems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.

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