Will “Customer Support Professional” be Replaced By Robots? 🤔

65% Chance of Automation

“Customer Support Professional” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Customer Support Professional”

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Oversee the daily performance of computer systems.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Inspect equipment and read order sheets to prepare for delivery to users.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Modify and customize commercial programs for internal needs.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Develop training materials and procedures, or train users in the proper use of hardware or software.

Related Technology & Tools

Punchdown tools
Desktop computers
Wire crimpers
Network analyzers
Redundant array of independent disks RAID systems
MS-DOS-bootable disks
Reflectometers
Digital tapes
Screwdrivers
Mainframe computers
Notebook computers
Power meters
Computer tool kits
Multi-line telephone systems

Media storage management software
Stac Software ReachOut
Structured query language SQL
Microsoft Exchange Server
Cisco Systems IOS
IBM WebSphere
Calendar and scheduling software
Deployment software
Network directory services software
Oracle JavaServer Pages JSP
Microsoft SQL Server Reporting Services
Perforce Helix software
Automated installation software
Swift
Internet browser software
Microsoft Visual Studio
Microsoft ActiveX
Information systems integration software
Nagios
CrossTec NetOp Remote Control
Configuration management software
Apple Final Cut Pro
Apache HTTP Server
Data entry software
NetSuite ERP
IBM Notes
Hypertext markup language HTML
Oracle WebLogic Server
Dynamic hypertext markup language DHTML
Oracle JD Edwards EnterpriseOne
Lucid IQ
Blackboard
Oracle Solaris
Sybase
Active directory software
Adobe Systems Adobe ActionScript
Adobe Systems Adobe Flash
Drupal
Adobe Systems Adobe Distiller
Adobe Systems Adobe Dreamweaver
Apache Tomcat
Microsoft Visual Basic
Virus scanning software
Adobe Systems Adobe Creative Cloud
PostgreSQL
Advanced business application programming ABAP
Adobe Systems Adobe InDesign
Tax software
Microsoft Excel
Encryption software
C
Practical extraction and reporting language Perl
Red Hat Enterprise Linux
Adobe Systems Adobe Illustrator
Microsoft Access
MEDITECH software
Microsoft SQL Server
Symantec LiveState
License management software
Symantec Norton Utilities
Relational database management software
Microsoft Project
Microsoft Dynamics GP
UNIX
C#
Microsoft Volume Shadow Copy Service
Adobe Systems Adobe Acrobat
Element management software
Operating system monitoring software
Customer information control system CICS
Remote control software
Oracle JDBC
Microsoft Windows Pre-installation Environment
Epic Systems
Defect tracking software
Atlassian JIRA
Oracle E-Business Suite Financials
Mac HelpMate
Extensible markup language XML
C++
Microsoft Visio
Citrix
Extensible HyperText Markup Language XHTML
Oracle PL/SQL
Python
McAfee
Qlik Tech QlikView
Symantec
Microsoft Outlook
Apache Maven
SAP
MicroStrategy
Oracle Business Intelligence Enterprise Edition
Puppet
IBM Cognos Impromptu
Microsoft Dynamics
Oracle Fusion Applications
Remote install server software
Splunk Enterprise
KornShell
Linux
PHP: Hypertext Preprocessor
Dartware InterMapper
Domain name system DNS
Enterprise resource planning ERP software
Microsoft Office
Desktop partitioning software
Salesforce software
Virtual private networking VPN software
Red Hat WildFly
Microsoft Windows
Call center software
Ubuntu
Microsoft SharePoint
Help desk software
Teradata Database
Adobe Systems Adobe Photoshop
Eclipse IDE
Event log monitor software
LAMP Stack
Integrated development environment IDE software
Veritas NetBackup
Software asset management SAM software
SolarWinds
Hewlett Packard HP-UX
Common business oriented language COBOL
Microsoft Publisher
Transact-SQL
SAP Business Objects
iPro
SAP Crystal Reports
Wireshark
Disaster recovery software
Oracle PeopleSoft
MySQL
Microsoft .NET Framework
Password management software
Enterprise JavaBeans
Microsoft Visual Basic Scripting Edition VBScript
JavaScript
Microsoft Word
Microsoft PowerShell
Migration software
Human resource management software HRMS
LexisNexis
Job control language JCL
Patch management software
Symantec pcAnywhere
IBM Power Systems software
ESRI ArcGIS software
FileMaker Pro
IBM Domino
Personal computer diagnostic software
Oracle Java
Microsoft PowerPoint