Will “Customer Support Professional” be Replaced By Robots? 🤔

65% Chance of Automation

“Customer Support Professional” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Customer Support Professional”

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Modify and customize commercial programs for internal needs.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Enter commands and observe system functioning to verify correct operations and detect errors.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Related Technology & Tools

Multi-line telephone systems
Desktop computers
Punchdown tools
Notebook computers
Power meters
Digital tapes
Redundant array of independent disks RAID systems
Computer tool kits
MS-DOS-bootable disks
Mainframe computers
Reflectometers
Screwdrivers
Network analyzers
Wire crimpers

C
Puppet
Tax software
Symantec pcAnywhere
IBM Power Systems software
License management software
Microsoft Dynamics
Remote install server software
Microsoft SQL Server Reporting Services
Common business oriented language COBOL
Oracle E-Business Suite Financials
Oracle JD Edwards EnterpriseOne
Sybase
Oracle PeopleSoft
Adobe Systems Adobe Dreamweaver
Remote control software
Mac HelpMate
Atlassian JIRA
Eclipse IDE
Microsoft Visio
Oracle JavaServer Pages JSP
Oracle Business Intelligence Enterprise Edition
Structured query language SQL
Apache Tomcat
Automated installation software
Microsoft ActiveX
Symantec LiveState
Blackboard
IBM WebSphere
Microsoft Dynamics GP
IBM Domino
Microsoft Volume Shadow Copy Service
MEDITECH software
Virtual private networking VPN software
iPro
Linux
Stac Software ReachOut
Apple Final Cut Pro
Red Hat WildFly
Microsoft Office
Perforce Helix software
Adobe Systems Adobe Flash
Internet browser software
Job control language JCL
Nagios
Qlik Tech QlikView
Microsoft Visual Basic Scripting Edition VBScript
Oracle Fusion Applications
IBM Cognos Impromptu
Microsoft PowerShell
Data entry software
Python
Patch management software
Practical extraction and reporting language Perl
Adobe Systems Adobe Acrobat
C#
Defect tracking software
Adobe Systems Adobe Illustrator
Symantec Norton Utilities
Microsoft Excel
Extensible markup language XML
Disaster recovery software
Dynamic hypertext markup language DHTML
Domain name system DNS
Adobe Systems Adobe ActionScript
Adobe Systems Adobe Distiller
Virus scanning software
IBM Notes
UNIX
Adobe Systems Adobe Creative Cloud
ESRI ArcGIS software
Element management software
Active directory software
PHP: Hypertext Preprocessor
Transact-SQL
Microsoft Exchange Server
Microsoft .NET Framework
Adobe Systems Adobe Photoshop
SAP Business Objects
Citrix
Event log monitor software
Hypertext markup language HTML
Help desk software
PostgreSQL
Microsoft Windows Pre-installation Environment
Oracle Java
Password management software
Splunk Enterprise
Desktop partitioning software
Microsoft PowerPoint
Relational database management software
LAMP Stack
Enterprise JavaBeans
FileMaker Pro
Oracle PL/SQL
JavaScript
Red Hat Enterprise Linux
Microsoft Publisher
Drupal
Integrated development environment IDE software
Apache Maven
Call center software
Hewlett Packard HP-UX
Advanced business application programming ABAP
Microsoft Visual Basic
Microsoft Outlook
Symantec
Veritas NetBackup
Extensible HyperText Markup Language XHTML
Teradata Database
Customer information control system CICS
Microsoft Access
NetSuite ERP
Calendar and scheduling software
CrossTec NetOp Remote Control
Migration software
Epic Systems
Software asset management SAM software
Ubuntu
McAfee
Wireshark
Swift
Dartware InterMapper
C++
Configuration management software
Microsoft Windows
Operating system monitoring software
SolarWinds
Adobe Systems Adobe InDesign
Microsoft SQL Server
Lucid IQ
LexisNexis
Enterprise resource planning ERP software
MicroStrategy
Personal computer diagnostic software
Oracle Solaris
Salesforce software
Encryption software
MySQL
Media storage management software
Human resource management software HRMS
Deployment software
Microsoft SharePoint
Oracle WebLogic Server
Apache HTTP Server
KornShell
Microsoft Project
SAP Crystal Reports
Cisco Systems IOS
SAP
Microsoft Word
Network directory services software
Microsoft Visual Studio
Information systems integration software
Oracle JDBC