Will “User Support Analyst” be Replaced By Robots? 🤔

65% Chance of Automation

“User Support Analyst” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “User Support Analyst”

Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Modify and customize commercial programs for internal needs.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Enter commands and observe system functioning to verify correct operations and detect errors.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Inspect equipment and read order sheets to prepare for delivery to users.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Oversee the daily performance of computer systems.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Related Technology & Tools

Network analyzers
Notebook computers
Desktop computers
Reflectometers
Mainframe computers
Computer tool kits
Redundant array of independent disks RAID systems
Wire crimpers
Power meters
Screwdrivers
Digital tapes
Punchdown tools
MS-DOS-bootable disks
Multi-line telephone systems

Microsoft Word
Dynamic hypertext markup language DHTML
C++
SolarWinds
Splunk Enterprise
Structured query language SQL
Adobe Systems Adobe Acrobat
IBM WebSphere
Eclipse IDE
Red Hat Enterprise Linux
Advanced business application programming ABAP
Sybase
Extensible HyperText Markup Language XHTML
LAMP Stack
SAP
PostgreSQL
Microsoft Windows
Software asset management SAM software
Deployment software
Hypertext markup language HTML
Data entry software
Qlik Tech QlikView
Transact-SQL
Symantec Norton Utilities
Microsoft .NET Framework
MySQL
Virus scanning software
Active directory software
Salesforce software
Microsoft Project
Mac HelpMate
Domain name system DNS
Oracle PL/SQL
NetSuite ERP
Oracle JD Edwards EnterpriseOne
Adobe Systems Adobe ActionScript
Symantec pcAnywhere
Adobe Systems Adobe InDesign
Microsoft Visio
Microsoft SQL Server
Microsoft Excel
Adobe Systems Adobe Flash
Veritas NetBackup
Microsoft Office
C
Adobe Systems Adobe Creative Cloud
Relational database management software
Event log monitor software
C#
Help desk software
Symantec
Oracle JavaServer Pages JSP
Apple Final Cut Pro
Perforce Helix software
IBM Notes
Microsoft PowerPoint
LexisNexis
Calendar and scheduling software
Internet browser software
Extensible markup language XML
MEDITECH software
Oracle Java
Call center software
PHP: Hypertext Preprocessor
Job control language JCL
Common business oriented language COBOL
Enterprise JavaBeans
Integrated development environment IDE software
Element management software
JavaScript
Epic Systems
Oracle JDBC
Oracle WebLogic Server
Remote control software
Dartware InterMapper
Microsoft Publisher
Customer information control system CICS
Linux
Microsoft SQL Server Reporting Services
Microsoft Outlook
Patch management software
Drupal
Stac Software ReachOut
Adobe Systems Adobe Distiller
Disaster recovery software
Puppet
Microsoft Visual Basic Scripting Edition VBScript
Configuration management software
Microsoft Visual Studio
Operating system monitoring software
ESRI ArcGIS software
Microsoft Visual Basic
Hewlett Packard HP-UX
Apache HTTP Server
McAfee
Network directory services software
Enterprise resource planning ERP software
Tax software
Automated installation software
IBM Domino
Microsoft Dynamics GP
Oracle PeopleSoft
KornShell
Microsoft Access
Python
Microsoft PowerShell
Apache Tomcat
Teradata Database
License management software
Practical extraction and reporting language Perl
Adobe Systems Adobe Illustrator
Wireshark
Microsoft Exchange Server
MicroStrategy
Microsoft Windows Pre-installation Environment
Oracle Solaris
Blackboard
Microsoft Dynamics
Nagios
Apache Maven
Ubuntu
Atlassian JIRA
Adobe Systems Adobe Photoshop
Swift
IBM Power Systems software
iPro
Password management software
Desktop partitioning software
CrossTec NetOp Remote Control
Oracle E-Business Suite Financials
Lucid IQ
FileMaker Pro
Virtual private networking VPN software
Microsoft SharePoint
Personal computer diagnostic software
Symantec LiveState
Citrix
Cisco Systems IOS
Oracle Business Intelligence Enterprise Edition
Adobe Systems Adobe Dreamweaver
IBM Cognos Impromptu
Human resource management software HRMS
Encryption software
Information systems integration software
Migration software
Red Hat WildFly
SAP Business Objects
Defect tracking software
Oracle Fusion Applications
Remote install server software
Microsoft ActiveX
Microsoft Volume Shadow Copy Service
UNIX
SAP Crystal Reports
Media storage management software