Will “Help Desk Analyst” be Replaced By Robots? 🤔

65% Chance of Automation

“Help Desk Analyst” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Help Desk Analyst”

Modify and customize commercial programs for internal needs.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Enter commands and observe system functioning to verify correct operations and detect errors.
Oversee the daily performance of computer systems.
Inspect equipment and read order sheets to prepare for delivery to users.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Related Technology & Tools

Reflectometers
Desktop computers
Digital tapes
Redundant array of independent disks RAID systems
Mainframe computers
Computer tool kits
Network analyzers
Multi-line telephone systems
Screwdrivers
MS-DOS-bootable disks
Punchdown tools
Power meters
Wire crimpers
Notebook computers

Network directory services software
License management software
PHP: Hypertext Preprocessor
Enterprise resource planning ERP software
Blackboard
Structured query language SQL
Microsoft PowerShell
Virus scanning software
Salesforce software
Apache Tomcat
Veritas NetBackup
Microsoft Visual Basic
Microsoft Publisher
Adobe Systems Adobe InDesign
Oracle JDBC
Swift
Cisco Systems IOS
Microsoft ActiveX
Microsoft Visual Studio
Microsoft Windows
Microsoft .NET Framework
Patch management software
Oracle PeopleSoft
Internet browser software
Defect tracking software
UNIX
Hewlett Packard HP-UX
Software asset management SAM software
Symantec
Practical extraction and reporting language Perl
MEDITECH software
MicroStrategy
Epic Systems
Red Hat WildFly
Adobe Systems Adobe Photoshop
C#
Ubuntu
Microsoft Visio
Desktop partitioning software
Password management software
Migration software
Dartware InterMapper
Extensible markup language XML
Microsoft Excel
Microsoft Windows Pre-installation Environment
Microsoft Word
Virtual private networking VPN software
Apache HTTP Server
SAP Crystal Reports
Media storage management software
Sybase
Help desk software
Deployment software
Oracle JD Edwards EnterpriseOne
Domain name system DNS
Adobe Systems Adobe Dreamweaver
Information systems integration software
Oracle JavaServer Pages JSP
IBM Cognos Impromptu
Apple Final Cut Pro
PostgreSQL
Adobe Systems Adobe ActionScript
Microsoft SharePoint
Adobe Systems Adobe Distiller
Puppet
Adobe Systems Adobe Creative Cloud
Oracle Business Intelligence Enterprise Edition
Configuration management software
Disaster recovery software
Splunk Enterprise
Symantec pcAnywhere
Nagios
Advanced business application programming ABAP
Symantec LiveState
Microsoft SQL Server
ESRI ArcGIS software
Microsoft PowerPoint
IBM Power Systems software
Microsoft Dynamics GP
Common business oriented language COBOL
Job control language JCL
Integrated development environment IDE software
Human resource management software HRMS
Microsoft Exchange Server
SolarWinds
SAP
Automated installation software
Microsoft Volume Shadow Copy Service
FileMaker Pro
IBM Notes
Microsoft Visual Basic Scripting Edition VBScript
Red Hat Enterprise Linux
Lucid IQ
Microsoft Project
Calendar and scheduling software
Oracle E-Business Suite Financials
LAMP Stack
KornShell
Operating system monitoring software
IBM WebSphere
Active directory software
Eclipse IDE
SAP Business Objects
Symantec Norton Utilities
Atlassian JIRA
Dynamic hypertext markup language DHTML
Wireshark
Microsoft Outlook
Relational database management software
Oracle PL/SQL
IBM Domino
Element management software
Adobe Systems Adobe Illustrator
Remote install server software
Hypertext markup language HTML
Tax software
Python
iPro
Oracle WebLogic Server
Citrix
McAfee
MySQL
Teradata Database
Transact-SQL
Apache Maven
Microsoft Office
Customer information control system CICS
Microsoft Dynamics
Mac HelpMate
Perforce Helix software
Encryption software
Microsoft SQL Server Reporting Services
Microsoft Access
Extensible HyperText Markup Language XHTML
LexisNexis
Qlik Tech QlikView
C++
Call center software
Oracle Solaris
Data entry software
NetSuite ERP
Remote control software
Personal computer diagnostic software
Oracle Java
Enterprise JavaBeans
Drupal
Event log monitor software
Adobe Systems Adobe Acrobat
C
Adobe Systems Adobe Flash
CrossTec NetOp Remote Control
JavaScript
Linux
Oracle Fusion Applications
Stac Software ReachOut