Will “Product Support Consultant” be Replaced By Robots? 🤔

65% Chance of Automation

“Product Support Consultant” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Product Support Consultant”

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Oversee the daily performance of computer systems.
Modify and customize commercial programs for internal needs.
Enter commands and observe system functioning to verify correct operations and detect errors.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Inspect equipment and read order sheets to prepare for delivery to users.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.

Related Technology & Tools

Digital tapes
Mainframe computers
Network analyzers
Notebook computers
Reflectometers
Computer tool kits
Wire crimpers
Screwdrivers
MS-DOS-bootable disks
Redundant array of independent disks RAID systems
Punchdown tools
Multi-line telephone systems
Power meters
Desktop computers

Symantec Norton Utilities
Relational database management software
IBM Power Systems software
Oracle Business Intelligence Enterprise Edition
Adobe Systems Adobe ActionScript
Eclipse IDE
Symantec
Tax software
Microsoft Office
Common business oriented language COBOL
Microsoft Outlook
Salesforce software
Microsoft SQL Server Reporting Services
Symantec pcAnywhere
Symantec LiveState
Microsoft Excel
Ubuntu
Microsoft SQL Server
Calendar and scheduling software
Network directory services software
IBM WebSphere
Defect tracking software
Adobe Systems Adobe Acrobat
Disaster recovery software
Virus scanning software
Oracle JD Edwards EnterpriseOne
IBM Cognos Impromptu
Migration software
Linux
Human resource management software HRMS
MySQL
Job control language JCL
Apache Maven
Microsoft Publisher
Data entry software
Extensible HyperText Markup Language XHTML
SAP
SAP Crystal Reports
Teradata Database
Microsoft Windows Pre-installation Environment
Adobe Systems Adobe InDesign
Oracle JavaServer Pages JSP
Microsoft Windows
Perforce Helix software
Event log monitor software
Red Hat WildFly
CrossTec NetOp Remote Control
Sybase
Password management software
Desktop partitioning software
Remote control software
Structured query language SQL
Apple Final Cut Pro
Enterprise JavaBeans
Atlassian JIRA
Adobe Systems Adobe Photoshop
iPro
Microsoft Visio
Oracle PL/SQL
Virtual private networking VPN software
Microsoft SharePoint
Microsoft .NET Framework
Media storage management software
Oracle Java
Python
Microsoft Visual Basic Scripting Edition VBScript
Microsoft Visual Studio
Hypertext markup language HTML
PHP: Hypertext Preprocessor
Help desk software
Call center software
KornShell
Qlik Tech QlikView
MicroStrategy
Microsoft Visual Basic
Wireshark
Oracle Solaris
C
License management software
Dartware InterMapper
Oracle E-Business Suite Financials
Domain name system DNS
IBM Domino
Microsoft Dynamics GP
Customer information control system CICS
Blackboard
Dynamic hypertext markup language DHTML
Microsoft PowerShell
Microsoft Exchange Server
Element management software
Oracle JDBC
Automated installation software
JavaScript
Apache HTTP Server
Oracle WebLogic Server
Extensible markup language XML
Microsoft Volume Shadow Copy Service
Adobe Systems Adobe Flash
Advanced business application programming ABAP
PostgreSQL
Microsoft Project
Enterprise resource planning ERP software
Swift
Epic Systems
Microsoft Dynamics
Puppet
Adobe Systems Adobe Dreamweaver
Transact-SQL
Configuration management software
UNIX
ESRI ArcGIS software
Lucid IQ
Nagios
Hewlett Packard HP-UX
MEDITECH software
C#
Software asset management SAM software
SolarWinds
Microsoft Word
LAMP Stack
SAP Business Objects
Deployment software
Personal computer diagnostic software
Adobe Systems Adobe Illustrator
Internet browser software
Cisco Systems IOS
Patch management software
Remote install server software
Mac HelpMate
C++
Information systems integration software
Oracle Fusion Applications
Operating system monitoring software
FileMaker Pro
LexisNexis
Splunk Enterprise
Veritas NetBackup
IBM Notes
McAfee
Adobe Systems Adobe Creative Cloud
Drupal
Adobe Systems Adobe Distiller
Practical extraction and reporting language Perl
Microsoft Access
Microsoft PowerPoint
Apache Tomcat
Oracle PeopleSoft
Stac Software ReachOut
Active directory software
Red Hat Enterprise Linux
Integrated development environment IDE software
Microsoft ActiveX
NetSuite ERP
Citrix
Encryption software