Will “Help Desk Operator” be Replaced By Robots? 🤔

65% Chance of Automation

“Help Desk Operator” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Help Desk Operator”

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Modify and customize commercial programs for internal needs.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Enter commands and observe system functioning to verify correct operations and detect errors.
Oversee the daily performance of computer systems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Inspect equipment and read order sheets to prepare for delivery to users.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Related Technology & Tools

Redundant array of independent disks RAID systems
Network analyzers
Multi-line telephone systems
Punchdown tools
Notebook computers
MS-DOS-bootable disks
Power meters
Mainframe computers
Wire crimpers
Computer tool kits
Digital tapes
Desktop computers
Screwdrivers
Reflectometers

Microsoft Outlook
Adobe Systems Adobe ActionScript
FileMaker Pro
ESRI ArcGIS software
Hewlett Packard HP-UX
MySQL
Adobe Systems Adobe Photoshop
Enterprise resource planning ERP software
Red Hat Enterprise Linux
Swift
Microsoft Dynamics
Veritas NetBackup
Eclipse IDE
Calendar and scheduling software
Network directory services software
Microsoft Visual Basic Scripting Edition VBScript
Oracle E-Business Suite Financials
PostgreSQL
Salesforce software
UNIX
Dynamic hypertext markup language DHTML
Atlassian JIRA
Wireshark
Symantec Norton Utilities
Perforce Helix software
Migration software
Teradata Database
Adobe Systems Adobe InDesign
Microsoft Volume Shadow Copy Service
Symantec
Oracle WebLogic Server
Configuration management software
Hypertext markup language HTML
Nagios
Epic Systems
KornShell
Extensible HyperText Markup Language XHTML
Microsoft Visual Studio
Stac Software ReachOut
Drupal
Red Hat WildFly
Relational database management software
PHP: Hypertext Preprocessor
Virtual private networking VPN software
Advanced business application programming ABAP
Microsoft ActiveX
IBM Notes
Microsoft Visio
Oracle JavaServer Pages JSP
Microsoft Word
IBM Domino
Desktop partitioning software
Tax software
Microsoft Windows
Lucid IQ
Virus scanning software
License management software
Microsoft Visual Basic
Deployment software
Software asset management SAM software
Adobe Systems Adobe Flash
Oracle Java
Structured query language SQL
Apache Maven
Microsoft SQL Server
Symantec pcAnywhere
iPro
Oracle Business Intelligence Enterprise Edition
C
IBM Cognos Impromptu
Domain name system DNS
Integrated development environment IDE software
NetSuite ERP
Puppet
Mac HelpMate
Operating system monitoring software
Oracle Solaris
SAP
MicroStrategy
Microsoft SQL Server Reporting Services
Microsoft .NET Framework
Apache HTTP Server
Microsoft Access
Cisco Systems IOS
Microsoft Publisher
Apple Final Cut Pro
Apache Tomcat
Oracle Fusion Applications
Help desk software
Adobe Systems Adobe Acrobat
SAP Business Objects
SAP Crystal Reports
Qlik Tech QlikView
Oracle JD Edwards EnterpriseOne
Microsoft Office
Call center software
Oracle PL/SQL
Symantec LiveState
Adobe Systems Adobe Illustrator
Microsoft SharePoint
Common business oriented language COBOL
LAMP Stack
Internet browser software
Password management software
Linux
Oracle PeopleSoft
Disaster recovery software
Patch management software
Remote control software
Ubuntu
SolarWinds
Event log monitor software
Data entry software
Job control language JCL
Adobe Systems Adobe Dreamweaver
Citrix
Dartware InterMapper
IBM Power Systems software
Transact-SQL
Encryption software
Extensible markup language XML
MEDITECH software
Customer information control system CICS
Microsoft Dynamics GP
Python
McAfee
Microsoft Windows Pre-installation Environment
JavaScript
C#
Element management software
Human resource management software HRMS
Automated installation software
LexisNexis
Blackboard
Remote install server software
Microsoft Project
Oracle JDBC
C++
Information systems integration software
Adobe Systems Adobe Distiller
Sybase
CrossTec NetOp Remote Control
Active directory software
IBM WebSphere
Microsoft PowerPoint
Microsoft Excel
Enterprise JavaBeans
Adobe Systems Adobe Creative Cloud
Practical extraction and reporting language Perl
Defect tracking software
Microsoft PowerShell
Microsoft Exchange Server
Personal computer diagnostic software
Media storage management software
Splunk Enterprise