Will “User Support Specialist” be Replaced By Robots? 🤔
65% Chance of Automation
“User Support Specialist” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Helpdesk Analyst
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Information Technology Specialist
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “User Support Specialist”
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Oversee the daily performance of computer systems.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Modify and customize commercial programs for internal needs.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
Related Technology & Tools
- Screwdrivers
- Power meters
- Wire crimpers
- Network analyzers
- Digital tapes
- Redundant array of independent disks RAID systems
- Mainframe computers
- Notebook computers
- MS-DOS-bootable disks
- Reflectometers
- Desktop computers
- Computer tool kits
- Punchdown tools
- Multi-line telephone systems
- Teradata Database
- Microsoft Visual Basic Scripting Edition VBScript
- Blackboard
- Common business oriented language COBOL
- Microsoft Outlook
- Symantec
- Microsoft Word
- Automated installation software
- Epic Systems
- Enterprise JavaBeans
- KornShell
- UNIX
- Extensible HyperText Markup Language XHTML
- Dartware InterMapper
- Splunk Enterprise
- Oracle Business Intelligence Enterprise Edition
- Citrix
- Adobe Systems Adobe InDesign
- Element management software
- Oracle Solaris
- Adobe Systems Adobe Creative Cloud
- Deployment software
- Defect tracking software
- Calendar and scheduling software
- Stac Software ReachOut
- Data entry software
- Network directory services software
- Microsoft Windows Pre-installation Environment
- Microsoft Visual Studio
- Microsoft Office
- Software asset management SAM software
- Python
- Adobe Systems Adobe Dreamweaver
- Perforce Helix software
- Microsoft ActiveX
- C#
- Oracle Java
- Adobe Systems Adobe Flash
- Symantec Norton Utilities
- Apache HTTP Server
- Virus scanning software
- Wireshark
- Transact-SQL
- Microsoft Dynamics
- Operating system monitoring software
- Microsoft Dynamics GP
- Dynamic hypertext markup language DHTML
- LAMP Stack
- Relational database management software
- Oracle E-Business Suite Financials
- Call center software
- Domain name system DNS
- Tax software
- PostgreSQL
- Human resource management software HRMS
- Swift
- Microsoft SQL Server
- Veritas NetBackup
- Symantec LiveState
- Cisco Systems IOS
- Desktop partitioning software
- Microsoft Visual Basic
- Red Hat WildFly
- Drupal
- Patch management software
- FileMaker Pro
- Active directory software
- Remote install server software
- Oracle JD Edwards EnterpriseOne
- Extensible markup language XML
- Oracle JavaServer Pages JSP
- Microsoft PowerShell
- Apache Maven
- Symantec pcAnywhere
- IBM Cognos Impromptu
- Microsoft SQL Server Reporting Services
- SAP
- Microsoft SharePoint
- MicroStrategy
- Integrated development environment IDE software
- Enterprise resource planning ERP software
- Job control language JCL
- Help desk software
- MEDITECH software
- Adobe Systems Adobe ActionScript
- Disaster recovery software
- Microsoft .NET Framework
- ESRI ArcGIS software
- Microsoft Excel
- Puppet
- Hypertext markup language HTML
- Mac HelpMate
- Adobe Systems Adobe Photoshop
- SolarWinds
- Remote control software
- Qlik Tech QlikView
- Microsoft Exchange Server
- Advanced business application programming ABAP
- Microsoft PowerPoint
- Microsoft Access
- Ubuntu
- Apple Final Cut Pro
- JavaScript
- Adobe Systems Adobe Distiller
- Internet browser software
- Adobe Systems Adobe Acrobat
- Media storage management software
- PHP: Hypertext Preprocessor
- License management software
- Configuration management software
- Eclipse IDE
- NetSuite ERP
- Structured query language SQL
- LexisNexis
- Oracle PL/SQL
- Microsoft Publisher
- Information systems integration software
- Sybase
- Microsoft Visio
- Encryption software
- Practical extraction and reporting language Perl
- Oracle PeopleSoft
- Apache Tomcat
- Personal computer diagnostic software
- Migration software
- Nagios
- IBM Domino
- Virtual private networking VPN software
- Microsoft Windows
- IBM Power Systems software
- Microsoft Project
- Adobe Systems Adobe Illustrator
- SAP Business Objects
- Hewlett Packard HP-UX
- Customer information control system CICS
- Oracle JDBC
- iPro
- Red Hat Enterprise Linux
- Linux
- Password management software
- Microsoft Volume Shadow Copy Service
- Atlassian JIRA
- Event log monitor software
- IBM Notes
- C
- IBM WebSphere
- SAP Crystal Reports
- Oracle Fusion Applications
- Oracle WebLogic Server
- CrossTec NetOp Remote Control
- Salesforce software
- Lucid IQ
- MySQL
- McAfee
- C++