Will “User Support Specialist” be Replaced By Robots? 🤔

65% Chance of Automation

“User Support Specialist” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “User Support Specialist”

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Oversee the daily performance of computer systems.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Inspect equipment and read order sheets to prepare for delivery to users.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Enter commands and observe system functioning to verify correct operations and detect errors.
Modify and customize commercial programs for internal needs.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Related Technology & Tools

Desktop computers
Network analyzers
MS-DOS-bootable disks
Multi-line telephone systems
Mainframe computers
Digital tapes
Screwdrivers
Reflectometers
Notebook computers
Computer tool kits
Power meters
Punchdown tools
Redundant array of independent disks RAID systems
Wire crimpers

FileMaker Pro
PHP: Hypertext Preprocessor
JavaScript
Eclipse IDE
Advanced business application programming ABAP
Puppet
KornShell
IBM Domino
iPro
Microsoft SQL Server
LAMP Stack
Stac Software ReachOut
Adobe Systems Adobe Flash
Dartware InterMapper
Oracle Solaris
Dynamic hypertext markup language DHTML
Microsoft Visio
Microsoft Dynamics GP
Apache Maven
Symantec pcAnywhere
Red Hat Enterprise Linux
Microsoft Publisher
Wireshark
Microsoft Volume Shadow Copy Service
Microsoft Word
Apache HTTP Server
Microsoft Access
Oracle PL/SQL
Adobe Systems Adobe Photoshop
C#
Hewlett Packard HP-UX
Encryption software
Adobe Systems Adobe Creative Cloud
Personal computer diagnostic software
Operating system monitoring software
Swift
Software asset management SAM software
Password management software
Ubuntu
IBM Notes
Oracle JD Edwards EnterpriseOne
Symantec Norton Utilities
MicroStrategy
Configuration management software
Microsoft Office
Nagios
Oracle Fusion Applications
Veritas NetBackup
SolarWinds
Oracle E-Business Suite Financials
Python
Microsoft Outlook
Patch management software
Adobe Systems Adobe Dreamweaver
Microsoft Project
Lucid IQ
Automated installation software
Relational database management software
Calendar and scheduling software
Teradata Database
SAP
Citrix
ESRI ArcGIS software
SAP Crystal Reports
Common business oriented language COBOL
PostgreSQL
MySQL
UNIX
Job control language JCL
Data entry software
Extensible markup language XML
License management software
Oracle JDBC
Symantec
Salesforce software
Domain name system DNS
MEDITECH software
Adobe Systems Adobe Illustrator
Adobe Systems Adobe InDesign
Defect tracking software
Active directory software
McAfee
Perforce Helix software
Remote control software
Structured query language SQL
Adobe Systems Adobe Distiller
Deployment software
Cisco Systems IOS
Epic Systems
Microsoft PowerPoint
Information systems integration software
Migration software
IBM WebSphere
Microsoft .NET Framework
SAP Business Objects
Microsoft SQL Server Reporting Services
Enterprise resource planning ERP software
Oracle WebLogic Server
Oracle JavaServer Pages JSP
Desktop partitioning software
Apache Tomcat
Qlik Tech QlikView
Oracle Java
Apple Final Cut Pro
Practical extraction and reporting language Perl
Drupal
Network directory services software
Red Hat WildFly
Disaster recovery software
Microsoft SharePoint
Microsoft PowerShell
Adobe Systems Adobe ActionScript
Blackboard
Virus scanning software
Atlassian JIRA
Help desk software
Event log monitor software
IBM Power Systems software
Media storage management software
Element management software
Linux
Microsoft Visual Basic
Transact-SQL
Remote install server software
Microsoft Windows Pre-installation Environment
Splunk Enterprise
Microsoft Windows
Call center software
Microsoft Visual Studio
Microsoft Excel
Oracle Business Intelligence Enterprise Edition
LexisNexis
Virtual private networking VPN software
NetSuite ERP
Internet browser software
Extensible HyperText Markup Language XHTML
C
Oracle PeopleSoft
Microsoft Exchange Server
Integrated development environment IDE software
Microsoft ActiveX
Adobe Systems Adobe Acrobat
Customer information control system CICS
Microsoft Visual Basic Scripting Edition VBScript
Tax software
Sybase
Symantec LiveState
CrossTec NetOp Remote Control
Microsoft Dynamics
Enterprise JavaBeans
Hypertext markup language HTML
Mac HelpMate
C++
IBM Cognos Impromptu
Human resource management software HRMS