Will “Technical Support Engineer” be Replaced By Robots? 🤔

65% Chance of Automation

“Technical Support Engineer” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Technical Support Engineer”

Modify and customize commercial programs for internal needs.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Inspect equipment and read order sheets to prepare for delivery to users.

Related Technology & Tools

Reflectometers
Screwdrivers
Network analyzers
Wire crimpers
Desktop computers
Notebook computers
Mainframe computers
Punchdown tools
Power meters
Digital tapes
MS-DOS-bootable disks
Computer tool kits
Multi-line telephone systems
Redundant array of independent disks RAID systems

Sybase
Configuration management software
UNIX
Linux
Microsoft Office
MEDITECH software
Adobe Systems Adobe ActionScript
Customer information control system CICS
SAP Business Objects
Practical extraction and reporting language Perl
Oracle Business Intelligence Enterprise Edition
Blackboard
Adobe Systems Adobe Flash
CrossTec NetOp Remote Control
Operating system monitoring software
Stac Software ReachOut
Microsoft Word
Oracle PL/SQL
Element management software
Eclipse IDE
Microsoft Volume Shadow Copy Service
Remote control software
Perforce Helix software
Password management software
Automated installation software
IBM Power Systems software
Symantec
Network directory services software
Virus scanning software
Patch management software
IBM Notes
Migration software
Ubuntu
Microsoft Visual Studio
Red Hat Enterprise Linux
Active directory software
Personal computer diagnostic software
Integrated development environment IDE software
Adobe Systems Adobe Dreamweaver
NetSuite ERP
Swift
Atlassian JIRA
SolarWinds
Microsoft Outlook
iPro
Apache Tomcat
Dynamic hypertext markup language DHTML
Python
Structured query language SQL
Epic Systems
Splunk Enterprise
License management software
Remote install server software
Oracle E-Business Suite Financials
Adobe Systems Adobe Acrobat
IBM Domino
Oracle Java
Common business oriented language COBOL
Internet browser software
Help desk software
Microsoft Publisher
Microsoft Visual Basic
Cisco Systems IOS
IBM WebSphere
Relational database management software
Adobe Systems Adobe Distiller
Adobe Systems Adobe Illustrator
SAP
Enterprise JavaBeans
Calendar and scheduling software
Apple Final Cut Pro
Desktop partitioning software
Extensible markup language XML
Adobe Systems Adobe Creative Cloud
Dartware InterMapper
Hypertext markup language HTML
Red Hat WildFly
LAMP Stack
MySQL
Extensible HyperText Markup Language XHTML
Lucid IQ
Microsoft Windows
Microsoft PowerShell
Domain name system DNS
Microsoft SharePoint
Salesforce software
Microsoft Dynamics GP
Microsoft Dynamics
Microsoft SQL Server
Encryption software
Call center software
Adobe Systems Adobe InDesign
IBM Cognos Impromptu
Citrix
Enterprise resource planning ERP software
Wireshark
Data entry software
Event log monitor software
Microsoft PowerPoint
Virtual private networking VPN software
Microsoft Access
Microsoft Exchange Server
Microsoft Visio
Microsoft Windows Pre-installation Environment
Oracle JavaServer Pages JSP
Human resource management software HRMS
SAP Crystal Reports
C++
Software asset management SAM software
C
Job control language JCL
Adobe Systems Adobe Photoshop
Transact-SQL
Oracle Fusion Applications
PostgreSQL
Microsoft Excel
Microsoft ActiveX
Oracle JD Edwards EnterpriseOne
Veritas NetBackup
McAfee
Deployment software
Nagios
Apache HTTP Server
Microsoft .NET Framework
Mac HelpMate
Oracle PeopleSoft
Tax software
FileMaker Pro
Advanced business application programming ABAP
Microsoft SQL Server Reporting Services
Microsoft Project
Drupal
MicroStrategy
Hewlett Packard HP-UX
Media storage management software
Defect tracking software
Symantec Norton Utilities
PHP: Hypertext Preprocessor
KornShell
Symantec LiveState
Disaster recovery software
Qlik Tech QlikView
JavaScript
Oracle Solaris
Information systems integration software
Teradata Database
LexisNexis
C#
Oracle WebLogic Server
Symantec pcAnywhere
Puppet
ESRI ArcGIS software
Oracle JDBC
Microsoft Visual Basic Scripting Edition VBScript
Apache Maven