Will “Desktop Support Analyst” be Replaced By Robots? 🤔

65% Chance of Automation

“Desktop Support Analyst” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Desktop Support Analyst”

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Enter commands and observe system functioning to verify correct operations and detect errors.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Modify and customize commercial programs for internal needs.

Related Technology & Tools

Mainframe computers
Desktop computers
Punchdown tools
Notebook computers
MS-DOS-bootable disks
Power meters
Redundant array of independent disks RAID systems
Network analyzers
Digital tapes
Screwdrivers
Reflectometers
Wire crimpers
Computer tool kits
Multi-line telephone systems

Microsoft Access
Hypertext markup language HTML
Adobe Systems Adobe Illustrator
IBM Power Systems software
Adobe Systems Adobe Acrobat
Epic Systems
Deployment software
Automated installation software
Teradata Database
Splunk Enterprise
Swift
Adobe Systems Adobe Dreamweaver
Microsoft Visual Basic Scripting Edition VBScript
Patch management software
C++
Advanced business application programming ABAP
Adobe Systems Adobe ActionScript
Microsoft Windows
Remote control software
Help desk software
Element management software
Remote install server software
Disaster recovery software
MySQL
Job control language JCL
Mac HelpMate
Domain name system DNS
LexisNexis
Integrated development environment IDE software
Enterprise JavaBeans
Linux
Media storage management software
Microsoft PowerPoint
Common business oriented language COBOL
SAP Crystal Reports
Atlassian JIRA
Oracle WebLogic Server
Wireshark
Blackboard
Oracle PL/SQL
Enterprise resource planning ERP software
License management software
Red Hat Enterprise Linux
Microsoft SQL Server Reporting Services
UNIX
Oracle Solaris
Password management software
Adobe Systems Adobe InDesign
Event log monitor software
IBM Notes
Software asset management SAM software
FileMaker Pro
Internet browser software
Microsoft Project
IBM Domino
Adobe Systems Adobe Distiller
Call center software
Microsoft Publisher
Transact-SQL
C#
Apple Final Cut Pro
Hewlett Packard HP-UX
Microsoft Outlook
iPro
Microsoft Office
Apache Maven
Practical extraction and reporting language Perl
Active directory software
CrossTec NetOp Remote Control
Microsoft Dynamics
Operating system monitoring software
Puppet
Cisco Systems IOS
Configuration management software
Migration software
SolarWinds
Oracle PeopleSoft
Microsoft SharePoint
Adobe Systems Adobe Creative Cloud
Oracle JD Edwards EnterpriseOne
Microsoft Volume Shadow Copy Service
Microsoft Visio
Dartware InterMapper
Oracle Business Intelligence Enterprise Edition
PHP: Hypertext Preprocessor
Nagios
Sybase
Personal computer diagnostic software
Structured query language SQL
Network directory services software
MEDITECH software
Stac Software ReachOut
Symantec pcAnywhere
Microsoft Dynamics GP
Data entry software
Lucid IQ
LAMP Stack
Oracle JavaServer Pages JSP
Desktop partitioning software
Microsoft Word
Perforce Helix software
Symantec LiveState
PostgreSQL
Ubuntu
Oracle Fusion Applications
Oracle E-Business Suite Financials
Microsoft Exchange Server
Dynamic hypertext markup language DHTML
Symantec Norton Utilities
Human resource management software HRMS
Microsoft Windows Pre-installation Environment
Apache Tomcat
Citrix
MicroStrategy
Eclipse IDE
Symantec
Microsoft PowerShell
Adobe Systems Adobe Flash
Virtual private networking VPN software
Adobe Systems Adobe Photoshop
IBM WebSphere
Oracle Java
Drupal
Microsoft ActiveX
C
McAfee
JavaScript
ESRI ArcGIS software
Tax software
Microsoft Visual Studio
Oracle JDBC
Qlik Tech QlikView
Microsoft .NET Framework
Relational database management software
Virus scanning software
Veritas NetBackup
Calendar and scheduling software
Encryption software
Red Hat WildFly
KornShell
Microsoft Excel
Apache HTTP Server
Microsoft SQL Server
Python
SAP Business Objects
Defect tracking software
IBM Cognos Impromptu
Extensible HyperText Markup Language XHTML
Extensible markup language XML
SAP
Information systems integration software
Customer information control system CICS
Microsoft Visual Basic
Salesforce software
NetSuite ERP