Will “Desktop Support Analyst” be Replaced By Robots? 🤔
65% Chance of Automation
“Desktop Support Analyst” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Helpdesk Analyst
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Information Technology Specialist
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Desktop Support Analyst”
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Oversee the daily performance of computer systems.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Modify and customize commercial programs for internal needs.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Related Technology & Tools
- Digital tapes
- Multi-line telephone systems
- Wire crimpers
- Mainframe computers
- Reflectometers
- Network analyzers
- MS-DOS-bootable disks
- Desktop computers
- Punchdown tools
- Computer tool kits
- Redundant array of independent disks RAID systems
- Screwdrivers
- Power meters
- Notebook computers
- FileMaker Pro
- C
- SAP Crystal Reports
- Qlik Tech QlikView
- JavaScript
- Microsoft Dynamics GP
- License management software
- Adobe Systems Adobe Flash
- Microsoft SQL Server Reporting Services
- Adobe Systems Adobe Acrobat
- NetSuite ERP
- MySQL
- Oracle Java
- Disaster recovery software
- Advanced business application programming ABAP
- Call center software
- Domain name system DNS
- Linux
- UNIX
- Desktop partitioning software
- Apple Final Cut Pro
- Dynamic hypertext markup language DHTML
- Oracle PL/SQL
- McAfee
- Microsoft Dynamics
- Symantec pcAnywhere
- Media storage management software
- C++
- Microsoft SQL Server
- Salesforce software
- Adobe Systems Adobe InDesign
- Apache Maven
- Oracle JD Edwards EnterpriseOne
- Virtual private networking VPN software
- Microsoft Volume Shadow Copy Service
- Element management software
- PHP: Hypertext Preprocessor
- Job control language JCL
- Enterprise JavaBeans
- Microsoft Outlook
- Adobe Systems Adobe Creative Cloud
- Microsoft Office
- Migration software
- MEDITECH software
- Microsoft Project
- Remote control software
- PostgreSQL
- Customer information control system CICS
- Extensible markup language XML
- Oracle JavaServer Pages JSP
- Ubuntu
- Remote install server software
- Tax software
- Defect tracking software
- Practical extraction and reporting language Perl
- Swift
- Sybase
- Hewlett Packard HP-UX
- Oracle Business Intelligence Enterprise Edition
- ESRI ArcGIS software
- Microsoft Windows Pre-installation Environment
- Splunk Enterprise
- Relational database management software
- IBM Domino
- IBM WebSphere
- Epic Systems
- Oracle Fusion Applications
- Microsoft Access
- Adobe Systems Adobe ActionScript
- Adobe Systems Adobe Dreamweaver
- Nagios
- Lucid IQ
- Encryption software
- Hypertext markup language HTML
- Microsoft ActiveX
- Microsoft Excel
- Oracle JDBC
- Microsoft Visual Basic
- Perforce Helix software
- KornShell
- Oracle E-Business Suite Financials
- Symantec Norton Utilities
- Deployment software
- Configuration management software
- Citrix
- IBM Cognos Impromptu
- LAMP Stack
- Microsoft PowerShell
- Microsoft Publisher
- Microsoft Visual Basic Scripting Edition VBScript
- Python
- Calendar and scheduling software
- Red Hat WildFly
- Cisco Systems IOS
- Microsoft Word
- iPro
- Automated installation software
- Atlassian JIRA
- Teradata Database
- Data entry software
- Red Hat Enterprise Linux
- LexisNexis
- Microsoft Visual Studio
- Virus scanning software
- IBM Power Systems software
- Apache HTTP Server
- Software asset management SAM software
- Transact-SQL
- Network directory services software
- Oracle PeopleSoft
- Adobe Systems Adobe Illustrator
- Veritas NetBackup
- Patch management software
- Eclipse IDE
- CrossTec NetOp Remote Control
- Personal computer diagnostic software
- Human resource management software HRMS
- Mac HelpMate
- Wireshark
- Structured query language SQL
- Dartware InterMapper
- Internet browser software
- Oracle Solaris
- Operating system monitoring software
- Microsoft Windows
- Symantec LiveState
- Microsoft .NET Framework
- Extensible HyperText Markup Language XHTML
- Blackboard
- Puppet
- Password management software
- SolarWinds
- Oracle WebLogic Server
- Event log monitor software
- SAP Business Objects
- C#
- Common business oriented language COBOL
- Adobe Systems Adobe Photoshop
- Adobe Systems Adobe Distiller
- IBM Notes
- Enterprise resource planning ERP software
- Microsoft PowerPoint
- Help desk software
- Active directory software
- Microsoft Visio
- Integrated development environment IDE software
- Apache Tomcat
- Microsoft Exchange Server
- Drupal
- MicroStrategy
- Information systems integration software
- Symantec
- SAP
- Microsoft SharePoint
- Stac Software ReachOut