Will “Desktop Support Technician” be Replaced By Robots? 🤔

65% Chance of Automation

“Desktop Support Technician” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Desktop Support Technician”

Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Modify and customize commercial programs for internal needs.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Oversee the daily performance of computer systems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Inspect equipment and read order sheets to prepare for delivery to users.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Related Technology & Tools

Multi-line telephone systems
Screwdrivers
Punchdown tools
Wire crimpers
Network analyzers
Notebook computers
Mainframe computers
Digital tapes
Reflectometers
Redundant array of independent disks RAID systems
Computer tool kits
Power meters
Desktop computers
MS-DOS-bootable disks

Swift
FileMaker Pro
Information systems integration software
Blackboard
Advanced business application programming ABAP
Teradata Database
Oracle E-Business Suite Financials
Puppet
Epic Systems
C
Patch management software
Microsoft PowerPoint
Encryption software
Virtual private networking VPN software
Symantec pcAnywhere
Event log monitor software
Microsoft Dynamics GP
Job control language JCL
Disaster recovery software
Perforce Helix software
MicroStrategy
Media storage management software
LexisNexis
Human resource management software HRMS
Network directory services software
License management software
Relational database management software
Wireshark
Drupal
Apache HTTP Server
Microsoft Visual Basic Scripting Edition VBScript
MEDITECH software
Transact-SQL
Veritas NetBackup
Microsoft Outlook
KornShell
Dynamic hypertext markup language DHTML
Adobe Systems Adobe Creative Cloud
C#
Integrated development environment IDE software
Adobe Systems Adobe Photoshop
Adobe Systems Adobe Distiller
Domain name system DNS
Hypertext markup language HTML
Operating system monitoring software
Ubuntu
JavaScript
Calendar and scheduling software
Call center software
Qlik Tech QlikView
Deployment software
Apple Final Cut Pro
Cisco Systems IOS
Extensible markup language XML
Microsoft Excel
Software asset management SAM software
Practical extraction and reporting language Perl
CrossTec NetOp Remote Control
Adobe Systems Adobe InDesign
Structured query language SQL
Personal computer diagnostic software
SAP Crystal Reports
IBM Power Systems software
Oracle WebLogic Server
IBM WebSphere
Microsoft Visio
Lucid IQ
Microsoft ActiveX
LAMP Stack
Adobe Systems Adobe Flash
Apache Maven
SAP
Apache Tomcat
Linux
Adobe Systems Adobe ActionScript
Microsoft Windows
Tax software
Automated installation software
Virus scanning software
Enterprise resource planning ERP software
Oracle Solaris
Microsoft Office
Microsoft Project
McAfee
iPro
Microsoft Dynamics
Splunk Enterprise
Customer information control system CICS
Oracle JDBC
Microsoft .NET Framework
SolarWinds
Python
Atlassian JIRA
Eclipse IDE
Salesforce software
Microsoft Visual Basic
Microsoft Visual Studio
Symantec LiveState
Common business oriented language COBOL
Microsoft Exchange Server
ESRI ArcGIS software
IBM Domino
Red Hat Enterprise Linux
Oracle JavaServer Pages JSP
Oracle PL/SQL
Microsoft Volume Shadow Copy Service
C++
Red Hat WildFly
Configuration management software
Active directory software
Adobe Systems Adobe Illustrator
Oracle Fusion Applications
Password management software
Mac HelpMate
IBM Cognos Impromptu
Citrix
Defect tracking software
Migration software
Microsoft Access
MySQL
Adobe Systems Adobe Acrobat
Nagios
Remote control software
PHP: Hypertext Preprocessor
Adobe Systems Adobe Dreamweaver
Microsoft SharePoint
Remote install server software
Dartware InterMapper
NetSuite ERP
Microsoft Word
Hewlett Packard HP-UX
UNIX
Symantec Norton Utilities
Microsoft PowerShell
Microsoft SQL Server Reporting Services
Stac Software ReachOut
Oracle PeopleSoft
Oracle JD Edwards EnterpriseOne
Help desk software
Oracle Business Intelligence Enterprise Edition
Extensible HyperText Markup Language XHTML
Desktop partitioning software
Oracle Java
Internet browser software
Enterprise JavaBeans
Data entry software
Microsoft Windows Pre-installation Environment
Microsoft Publisher
Sybase
Element management software
Symantec
Microsoft SQL Server
SAP Business Objects
PostgreSQL
IBM Notes