Will “Technical Support Manager” be Replaced By Robots? 🤔

65% Chance of Automation

“Technical Support Manager” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Technical Support Manager”

Inspect equipment and read order sheets to prepare for delivery to users.
Oversee the daily performance of computer systems.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Modify and customize commercial programs for internal needs.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Confer with staff, users, and management to establish requirements for new systems or modifications.

Related Technology & Tools

Network analyzers
Wire crimpers
Multi-line telephone systems
Computer tool kits
Reflectometers
Screwdrivers
Desktop computers
Redundant array of independent disks RAID systems
MS-DOS-bootable disks
Mainframe computers
Punchdown tools
Digital tapes
Notebook computers
Power meters

Teradata Database
Migration software
Desktop partitioning software
Microsoft Office
C++
Citrix
SAP Crystal Reports
Microsoft Exchange Server
Microsoft Visual Basic Scripting Edition VBScript
Microsoft Dynamics GP
PostgreSQL
Cisco Systems IOS
IBM Cognos Impromptu
Oracle WebLogic Server
Personal computer diagnostic software
Hewlett Packard HP-UX
Red Hat WildFly
Virtual private networking VPN software
Extensible HyperText Markup Language XHTML
Human resource management software HRMS
Swift
License management software
Epic Systems
Atlassian JIRA
Disaster recovery software
Enterprise resource planning ERP software
Oracle JavaServer Pages JSP
Adobe Systems Adobe Creative Cloud
Microsoft Visio
iPro
Drupal
Job control language JCL
Adobe Systems Adobe Acrobat
Operating system monitoring software
Microsoft Excel
Dynamic hypertext markup language DHTML
Oracle Fusion Applications
SAP Business Objects
Virus scanning software
Adobe Systems Adobe ActionScript
Microsoft Visual Studio
Encryption software
Oracle E-Business Suite Financials
Adobe Systems Adobe Dreamweaver
Enterprise JavaBeans
Ubuntu
Wireshark
Stac Software ReachOut
C
Sybase
Microsoft Project
Blackboard
Adobe Systems Adobe Distiller
C#
IBM WebSphere
Adobe Systems Adobe Flash
Domain name system DNS
Python
Extensible markup language XML
Oracle PL/SQL
Microsoft Volume Shadow Copy Service
Symantec
Microsoft SQL Server Reporting Services
Active directory software
Patch management software
Eclipse IDE
Help desk software
Apache Maven
Symantec Norton Utilities
Microsoft .NET Framework
Oracle Business Intelligence Enterprise Edition
Call center software
KornShell
Customer information control system CICS
Salesforce software
Apple Final Cut Pro
Password management software
UNIX
Remote install server software
Veritas NetBackup
Symantec pcAnywhere
Common business oriented language COBOL
IBM Domino
JavaScript
CrossTec NetOp Remote Control
Element management software
Adobe Systems Adobe InDesign
Mac HelpMate
Practical extraction and reporting language Perl
Media storage management software
MicroStrategy
Qlik Tech QlikView
Hypertext markup language HTML
Linux
Oracle Java
Symantec LiveState
Tax software
Microsoft SharePoint
Microsoft ActiveX
PHP: Hypertext Preprocessor
Microsoft Word
Lucid IQ
Event log monitor software
Dartware InterMapper
Internet browser software
Adobe Systems Adobe Illustrator
Oracle JDBC
Microsoft Windows Pre-installation Environment
Perforce Helix software
Red Hat Enterprise Linux
ESRI ArcGIS software
Advanced business application programming ABAP
Apache HTTP Server
Deployment software
Configuration management software
Software asset management SAM software
Microsoft Dynamics
Splunk Enterprise
FileMaker Pro
Network directory services software
LexisNexis
Microsoft SQL Server
Calendar and scheduling software
Data entry software
Relational database management software
LAMP Stack
Microsoft Windows
IBM Power Systems software
Oracle Solaris
SolarWinds
Oracle PeopleSoft
Microsoft Visual Basic
Defect tracking software
Microsoft PowerPoint
Adobe Systems Adobe Photoshop
Transact-SQL
Apache Tomcat
Microsoft PowerShell
Microsoft Outlook
Integrated development environment IDE software
McAfee
MEDITECH software
Structured query language SQL
Microsoft Publisher
IBM Notes
Automated installation software
SAP
NetSuite ERP
Remote control software
Nagios
Microsoft Access
Information systems integration software
Puppet
Oracle JD Edwards EnterpriseOne
MySQL