Will “Office Automation Technician” be Replaced By Robots? 🤔
65% Chance of Automation
“Office Automation Technician” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍
Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Account Manager
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Helpdesk Analyst
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Information Technology Specialist
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Office Automation Technician”
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Modify and customize commercial programs for internal needs.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Related Technology & Tools
- Wire crimpers
- Screwdrivers
- Desktop computers
- Punchdown tools
- Multi-line telephone systems
- Power meters
- Reflectometers
- Digital tapes
- Mainframe computers
- Computer tool kits
- MS-DOS-bootable disks
- Notebook computers
- Network analyzers
- Redundant array of independent disks RAID systems
- Encryption software
- Dartware InterMapper
- Ubuntu
- Microsoft Dynamics
- Microsoft Word
- Adobe Systems Adobe Dreamweaver
- Microsoft Publisher
- IBM WebSphere
- Symantec
- IBM Cognos Impromptu
- Domain name system DNS
- Symantec LiveState
- Adobe Systems Adobe Acrobat
- Microsoft PowerPoint
- Linux
- McAfee
- Microsoft Visual Studio
- Microsoft Office
- Practical extraction and reporting language Perl
- Eclipse IDE
- Microsoft Visual Basic Scripting Edition VBScript
- Oracle PeopleSoft
- IBM Domino
- Call center software
- Microsoft Project
- Integrated development environment IDE software
- Internet browser software
- Stac Software ReachOut
- SAP Business Objects
- Structured query language SQL
- Python
- Remote install server software
- Mac HelpMate
- Adobe Systems Adobe Photoshop
- Red Hat WildFly
- Operating system monitoring software
- Microsoft Windows
- IBM Power Systems software
- Splunk Enterprise
- Lucid IQ
- MicroStrategy
- Enterprise resource planning ERP software
- SAP
- Customer information control system CICS
- Microsoft Windows Pre-installation Environment
- Blackboard
- Extensible markup language XML
- Remote control software
- Oracle WebLogic Server
- Virtual private networking VPN software
- Oracle PL/SQL
- Microsoft SharePoint
- Apache HTTP Server
- NetSuite ERP
- Microsoft Visio
- Oracle Business Intelligence Enterprise Edition
- Microsoft Dynamics GP
- Salesforce software
- Qlik Tech QlikView
- Oracle JDBC
- Microsoft Access
- Microsoft SQL Server Reporting Services
- UNIX
- Microsoft Exchange Server
- Job control language JCL
- Microsoft SQL Server
- Adobe Systems Adobe InDesign
- C#
- CrossTec NetOp Remote Control
- Apache Tomcat
- Tax software
- Apple Final Cut Pro
- Nagios
- Atlassian JIRA
- Oracle Java
- Calendar and scheduling software
- Microsoft .NET Framework
- Dynamic hypertext markup language DHTML
- Epic Systems
- LAMP Stack
- iPro
- Teradata Database
- Hewlett Packard HP-UX
- FileMaker Pro
- Personal computer diagnostic software
- Oracle Solaris
- Oracle E-Business Suite Financials
- Help desk software
- LexisNexis
- Oracle JD Edwards EnterpriseOne
- Defect tracking software
- Drupal
- Adobe Systems Adobe Creative Cloud
- Wireshark
- Event log monitor software
- Password management software
- Configuration management software
- Extensible HyperText Markup Language XHTML
- Migration software
- Desktop partitioning software
- Network directory services software
- KornShell
- Hypertext markup language HTML
- PHP: Hypertext Preprocessor
- Automated installation software
- Microsoft PowerShell
- Enterprise JavaBeans
- MEDITECH software
- Oracle JavaServer Pages JSP
- Oracle Fusion Applications
- Advanced business application programming ABAP
- Microsoft Visual Basic
- Information systems integration software
- Patch management software
- Symantec pcAnywhere
- Microsoft Excel
- Transact-SQL
- C
- Perforce Helix software
- Red Hat Enterprise Linux
- Media storage management software
- Active directory software
- Human resource management software HRMS
- Citrix
- PostgreSQL
- Adobe Systems Adobe ActionScript
- Deployment software
- Cisco Systems IOS
- Relational database management software
- SolarWinds
- Puppet
- Microsoft ActiveX
- Adobe Systems Adobe Flash
- Software asset management SAM software
- Element management software
- Common business oriented language COBOL
- Swift
- JavaScript
- Microsoft Volume Shadow Copy Service
- Sybase
- License management software
- Symantec Norton Utilities
- Veritas NetBackup
- Disaster recovery software
- Adobe Systems Adobe Illustrator
- Adobe Systems Adobe Distiller
- MySQL
- SAP Crystal Reports
- Virus scanning software
- ESRI ArcGIS software
- Apache Maven
- IBM Notes
- Data entry software
- C++
- Microsoft Outlook