Will “Technical Account Manager” be Replaced By Robots? 🤔
65% Chance of Automation
“Technical Account Manager” will maybe be replaced by robots.
This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.
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Job Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Job Details
- The SOC (Standard Occupational Classification) code is 15-1151.00
- The Mean Annual Wage in the U.S. is $ 53,100.00
- The Mean Hourly Wage is $ 25.00
- Currently, there are 602,840 people on this job
☝️ Information based on the reference occupation “Computer User Support Specialists”.
Also Known As…
- Computer User Support Specialists
- Technical Support Specialist
- Support Specialist
- Network Technician
- Network Support Specialist
- Information Technology Specialist (IT Specialist)
- Help Desk Analyst
- Electronic Data Processing Auditor (EDP Auditor)
- Computer Technician
- Computer Support Specialist
- Computer Specialist
- Work Station Support Specialist
- User Support Specialist
- User Support Analyst Supervisor
- User Support Analyst
- Technical Support Technician
- Technical Support Representative
- Technical Support Professional
- Technical Support Manager
- Technical Support Engineer
- Technical Support Analyst
- Software Trainer
- Software Installer
- Sales Support Technician
- Product Support Specialist
- Product Support Engineer
- Product Support Consultant
- Printer Technician
- PC Tech (Personal Computer Technician)
- PC Support Technician (Personal Computer Support Technician)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Installation Engineer (Personal Computer Installation Engineer)
- Operating Systems Specialist
- Office Systems Coordinator
- Office Automation Technician
- Networking Technician
- Network Support Technician
- Network Support Analyst
- Network Specialist
- Network Control Operators Supervisor
- Network Control Operator
- Network Administrator
- Microcomputer Technician
- Microcomputer Support Specialist
- Micro Computer Specialist
- Maintenance Technician
- Maintenance Specialist
- Library Assistant
- Information Technology Technician (IT Technician)
- Information Technology Support Technicians (IT Support Technician)
- Information Technology Support Specialist (IT Support Specialist)
- Information Technology Consultant (IT Consultant)
- Information Technology Analyst (IT Analyst)
- Information Systems Technician
- Information Systems Specialist
- Information Systems Analyst
- Information Resource Consultant
- Helpdesk Technician
- Helpdesk Manager
- Helpdesk Analyst
- Help Desk Technician
- Help Desk Support Specialist
- Help Desk Specialist
- Help Desk Representative
- Help Desk Operator
- Help Desk Manager
- End-User Support Specialist
- Education Technician
- Desktop Technician
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Analyst
- Customer Support Representative
- Customer Support Professional
- Customer Support Information Technology Specialist
- Customer Support Analyst
- Customer Service Technician
- Customer Service Representative
- Customer Liaison
- Computer Trainer
- Computer Technology Instructor
- Computer Technologist
- Computer Technical Specialist
- Computer System Technician
- Computer Support Technician
- Computer Lab Assistant
- Computer Instructor
- Computer Help Desk Specialist
- Computer Help Desk Representative
- Computer Hardware Technician
- Computer Customer Support Specialist
- Call Center Support Representative
- Call Center Supervisor
- Call Center Manager
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Applications Analyst
Tasks for “Technical Account Manager”
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Oversee the daily performance of computer systems.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Modify and customize commercial programs for internal needs.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Inspect equipment and read order sheets to prepare for delivery to users.
Related Technology & Tools
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- Multi-line telephone systems
- Reflectometers
- Mainframe computers
- Power meters
- Digital tapes
- Screwdrivers
- Redundant array of independent disks RAID systems
- Computer tool kits
- MS-DOS-bootable disks
- Desktop computers
- Notebook computers
- Wire crimpers
- Network analyzers
- Apache Tomcat
- Apache HTTP Server
- UNIX
- Splunk Enterprise
- Hewlett Packard HP-UX
- Oracle PL/SQL
- Microsoft Windows
- Microsoft Word
- Internet browser software
- Oracle Business Intelligence Enterprise Edition
- Microsoft PowerShell
- KornShell
- Microsoft SharePoint
- Remote install server software
- Stac Software ReachOut
- Adobe Systems Adobe Creative Cloud
- IBM WebSphere
- Calendar and scheduling software
- C++
- McAfee
- Call center software
- Microsoft SQL Server
- Job control language JCL
- Symantec
- Oracle PeopleSoft
- IBM Power Systems software
- ESRI ArcGIS software
- LAMP Stack
- Blackboard
- Oracle JavaServer Pages JSP
- SAP Crystal Reports
- Help desk software
- Apple Final Cut Pro
- Common business oriented language COBOL
- Element management software
- Enterprise JavaBeans
- Microsoft Outlook
- C
- Adobe Systems Adobe Dreamweaver
- NetSuite ERP
- Eclipse IDE
- Microsoft Exchange Server
- Remote control software
- Adobe Systems Adobe Acrobat
- Microsoft Publisher
- Information systems integration software
- Microsoft SQL Server Reporting Services
- Oracle Java
- Practical extraction and reporting language Perl
- PostgreSQL
- Linux
- Microsoft Volume Shadow Copy Service
- Desktop partitioning software
- Relational database management software
- Defect tracking software
- Integrated development environment IDE software
- MEDITECH software
- MicroStrategy
- Adobe Systems Adobe InDesign
- Ubuntu
- Veritas NetBackup
- Atlassian JIRA
- IBM Notes
- Tax software
- Microsoft Visio
- Oracle JD Edwards EnterpriseOne
- MySQL
- FileMaker Pro
- Nagios
- iPro
- Oracle JDBC
- Microsoft ActiveX
- Configuration management software
- Adobe Systems Adobe Flash
- Citrix
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- Deployment software
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- Symantec pcAnywhere
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- Migration software
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- Advanced business application programming ABAP
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- Swift
- Virtual private networking VPN software
- Microsoft Visual Basic
- Dartware InterMapper
- Microsoft Visual Basic Scripting Edition VBScript
- Disaster recovery software
- Oracle E-Business Suite Financials
- Human resource management software HRMS
- C#
- Apache Maven
- JavaScript
- Adobe Systems Adobe Distiller
- Event log monitor software
- Dynamic hypertext markup language DHTML
- License management software
- Perforce Helix software
- Data entry software
- Epic Systems
- Sybase
- Teradata Database
- Microsoft Visual Studio
- Microsoft Project
- Personal computer diagnostic software
- Oracle Solaris
- PHP: Hypertext Preprocessor
- Wireshark
- Extensible markup language XML
- Active directory software
- Microsoft PowerPoint
- Password management software
- Microsoft .NET Framework
- Salesforce software
- Adobe Systems Adobe Photoshop
- Cisco Systems IOS
- Structured query language SQL
- Lucid IQ
- Domain name system DNS
- Mac HelpMate
- Red Hat Enterprise Linux
- CrossTec NetOp Remote Control
- Network directory services software
- Enterprise resource planning ERP software
- Microsoft Windows Pre-installation Environment
- Patch management software
- Oracle Fusion Applications
- Puppet
- Microsoft Office
- LexisNexis
- Microsoft Dynamics
- Media storage management software
- Drupal
- Operating system monitoring software
- Automated installation software
- Symantec LiveState
- SAP
- Microsoft Excel
- Hypertext markup language HTML
- SolarWinds
- SAP Business Objects
- Oracle WebLogic Server
- Qlik Tech QlikView
- Encryption software
- Microsoft Access
- Customer information control system CICS
- Extensible HyperText Markup Language XHTML
- Transact-SQL
- Microsoft Dynamics GP
- Red Hat WildFly
- Virus scanning software
- Python