Will “Information Technology Support Technicians (IT Support Technician)” be Replaced By Robots? 🤔

65% Chance of Automation

“Information Technology Support Technicians (IT Support Technician)” will maybe be replaced by robots.

This job is ranked #359 out of #702. A higher ranking (i.e., a lower number) means the job is less likely to be replaced.

Care to share? Click for Facebook, Twitter, LinkedIn, or XING. 👍

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Details

The SOC (Standard Occupational Classification) code is 15-1151.00
The Mean Annual Wage in the U.S. is $ 53,100.00
The Mean Hourly Wage is $ 25.00
Currently, there are 602,840 people on this job

☝️ Information based on the reference occupation “Computer User Support Specialists”.

Also Known As…

Tasks for “Information Technology Support Technicians (IT Support Technician)”

Confer with staff, users, and management to establish requirements for new systems or modifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Modify and customize commercial programs for internal needs.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Inspect equipment and read order sheets to prepare for delivery to users.
Enter commands and observe system functioning to verify correct operations and detect errors.

Related Technology & Tools

Wire crimpers
Network analyzers
Reflectometers
Desktop computers
Computer tool kits
Notebook computers
Multi-line telephone systems
Power meters
Digital tapes
MS-DOS-bootable disks
Mainframe computers
Screwdrivers
Redundant array of independent disks RAID systems
Punchdown tools

IBM Domino
Microsoft Excel
Microsoft ActiveX
Patch management software
Apache HTTP Server
Media storage management software
Microsoft Visual Basic
Python
Microsoft Visual Studio
Event log monitor software
IBM Cognos Impromptu
Oracle Java
Symantec LiveState
Apache Maven
Virtual private networking VPN software
Data entry software
Microsoft Visio
PHP: Hypertext Preprocessor
Drupal
Red Hat WildFly
Splunk Enterprise
Veritas NetBackup
Adobe Systems Adobe Creative Cloud
Hewlett Packard HP-UX
C++
Structured query language SQL
Adobe Systems Adobe ActionScript
JavaScript
Microsoft .NET Framework
Microsoft Publisher
Oracle JDBC
UNIX
Dartware InterMapper
Microsoft Office
Advanced business application programming ABAP
ESRI ArcGIS software
Microsoft Windows Pre-installation Environment
Remote control software
Dynamic hypertext markup language DHTML
PostgreSQL
Oracle JavaServer Pages JSP
Help desk software
Information systems integration software
Linux
Practical extraction and reporting language Perl
Salesforce software
Swift
Microsoft PowerShell
LAMP Stack
Microsoft Windows
Microsoft SharePoint
Symantec Norton Utilities
Mac HelpMate
C
Adobe Systems Adobe Flash
Puppet
Job control language JCL
Microsoft Project
IBM Power Systems software
Wireshark
Desktop partitioning software
IBM WebSphere
Relational database management software
Oracle PeopleSoft
KornShell
Microsoft Visual Basic Scripting Edition VBScript
Defect tracking software
Domain name system DNS
Password management software
Call center software
CrossTec NetOp Remote Control
Tax software
IBM Notes
SolarWinds
SAP
Sybase
Operating system monitoring software
Adobe Systems Adobe Distiller
Disaster recovery software
SAP Crystal Reports
Customer information control system CICS
Remote install server software
Nagios
Microsoft Volume Shadow Copy Service
Extensible HyperText Markup Language XHTML
Ubuntu
Lucid IQ
Citrix
Hypertext markup language HTML
MySQL
MicroStrategy
Atlassian JIRA
FileMaker Pro
Apple Final Cut Pro
Common business oriented language COBOL
Oracle PL/SQL
Element management software
License management software
Enterprise JavaBeans
Personal computer diagnostic software
Oracle Fusion Applications
C#
Adobe Systems Adobe Photoshop
Software asset management SAM software
Teradata Database
Deployment software
Oracle WebLogic Server
Active directory software
Microsoft Dynamics GP
Stac Software ReachOut
Eclipse IDE
Qlik Tech QlikView
Epic Systems
Internet browser software
Oracle JD Edwards EnterpriseOne
Symantec
Microsoft PowerPoint
McAfee
iPro
Microsoft Word
Adobe Systems Adobe Illustrator
LexisNexis
Microsoft Access
Red Hat Enterprise Linux
Microsoft Exchange Server
Extensible markup language XML
Symantec pcAnywhere
Configuration management software
Migration software
Adobe Systems Adobe Dreamweaver
Integrated development environment IDE software
Oracle Solaris
Microsoft Dynamics
Microsoft SQL Server
Network directory services software
Transact-SQL
Oracle E-Business Suite Financials
Automated installation software
Apache Tomcat
Encryption software
SAP Business Objects
Virus scanning software
NetSuite ERP
Human resource management software HRMS
Enterprise resource planning ERP software
MEDITECH software
Microsoft Outlook
Cisco Systems IOS
Perforce Helix software
Blackboard
Adobe Systems Adobe InDesign
Microsoft SQL Server Reporting Services
Adobe Systems Adobe Acrobat
Oracle Business Intelligence Enterprise Edition
Calendar and scheduling software